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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Neglecting IBM i messages and events can lead to delays in website order processing, inventory management, and account transactions, which can create significant issues. Robot Console proactively scans message queues to identify factors that may affect the performance of systems or applications. In cases where issues arise, Robot Console is capable of either resolving them automatically or escalating the matter, allowing you to focus on exceptions rather than everyday problems. This powerful message management solution streamlines your workflow, granting you more time to concentrate on what truly matters in your business. Effective availability monitoring extends well beyond just the QSYSOPR message queue, ensuring that your business users consistently have access to the critical system resources and applications they depend on daily. Additionally, Robot Console keeps an eye on various system resources including lines, ports, subsystems, and logs such as QHST, QAUDJRN, or FTP requests at designated intervals. If it identifies any issues, Robot Console can swiftly intervene, promoting higher uptime and ensuring that business operations continue seamlessly. With this level of oversight, you can rest assured that your systems are functioning optimally.

Description

Agentforce Field Service is a comprehensive, agent-first platform built to modernize field operations and workforce management. It enables companies to orchestrate everything from break-fix repairs to inspections and proactive maintenance with intelligence and speed. By unifying customer records, asset data, and service history, teams gain full visibility into every job and interaction. AI-driven scheduling automates appointment coordination, dynamically adjusting to disruptions while keeping customers informed. The mobile experience is designed for real-world conditions, offering offline functionality, rapid data sync, and customizable workflows for technicians. Dispatchers can efficiently assign work based on skills, availability, and geography using advanced optimization tools. Predictive asset management capabilities help organizations anticipate failures and schedule service before downtime occurs. Operations dashboards powered by analytics provide real-time KPIs and conversational insights for smarter decision-making. Visual Remote Assistant reduces unnecessary truck rolls by connecting customers to experts through live video guidance. Together, these capabilities empower businesses to increase efficiency, reduce operational costs, and deliver seamless, proactive service experiences at scale.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Real-Time CDP
Augmentir
Collate
Fin
Flosum
IBM i
Metazoa Monarch
Neuron7
Salesforce
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
VSight Workflow

Integrations

Adobe Real-Time CDP
Augmentir
Collate
Fin
Flosum
IBM i
Metazoa Monarch
Neuron7
Salesforce
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
VSight Workflow

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$75.00 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fortra

Country

United States

Website

www.fortra.com/products/message-event-monitoring-software-ibm-i

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/service/field-service-management/

Product Features

Message Queue

Asynchronous Communications Protocol
Data Error Reduction
Message Encryption
On-Premise Installation
Roles / Permissions
Storage / Retrieval / Deletion
System Decoupling

Product Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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