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Description
Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.
Description
Transform Facebook interactions into sales seamlessly with automated Shopify invoices, adjustable cart hold periods, waitlists, overlays, and barcode scanning features. This system integrates effortlessly with both your Facebook page and group! Customers can complete their purchases on your Shopify store, with draft orders generated for each invoice, eliminating the hassle of managing a separate sales, invoicing, and inventory system. With a simple comment, shoppers can check out in under a minute! They won’t need to register for an additional platform, as they can easily view their carts and finalize purchases directly on your Shopify site. The settings are user-friendly and require no training; simply link your Facebook page and group to get started. We even assign numbers to all your products, allowing you to begin selling right away. Clearly instruct your shoppers on what to comment, and showcase prices, images, and availability of items including stock status. You can dynamically refresh overlays by scanning products, providing an interactive experience during live sessions as you highlight items your customers are interested in. Additionally, give your shoppers a designated timeframe to complete their purchases, creating a sense of urgency and excitement. This innovative approach not only streamlines the sales process but also enhances customer engagement.
API Access
Has API
API Access
Has API
Integrations
Facebook
Shopify
Pricing Details
$ 97 per month
Free Trial
Free Version
Pricing Details
$49 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Rhino Support
Founded
2010
Country
United States
Website
www.rhinosupport.com/newchat/RS-tour/help-desk2.php
Vendor Details
Company Name
SoldLive
Country
United States
Website
getsoldlive.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
