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Description
An all-encompassing solution for managing online returns is essential for enhancing customer satisfaction. With a comprehensive range of products, you can ensure a seamless return experience from the initial point to the final resolution. This approach automates the return and refund procedures, freeing up your team to concentrate on tasks that add greater value. Customers can easily exchange items for the correct size or color from your available stock when returning unwanted products. We handle the cost of exchanges, allowing customers to receive the right item prior to sending back the incorrect one. Maintain a fully branded tracking experience for both orders and returns, complete with real-time updates and SMS notifications, which alleviates customer concerns and minimizes WISMO inquiries to your support team. Additionally, it's crucial to assess customer satisfaction and collect insights that can lead to an improved overall experience. Returnly not only gauges how pleased customers are with the return process, but also gathers valuable feedback that reveals the reasons behind their satisfaction or dissatisfaction. By implementing such a system, businesses can continuously refine their operations and foster long-term customer loyalty.
Description
Swap Commerce presents a robust, unified platform aimed at simplifying international ecommerce activities. It equips businesses with essential tools for managing shipping, inventory, returns, and adhering to global compliance standards. With the integration of AI-driven insights, Swap empowers companies to refine their cross-border logistics, decrease operational expenses, and improve overall customer satisfaction. The platform includes functionalities like tax calculations, versatile shipping choices, and live analytics, all of which allow businesses to expand globally while effectively navigating complexities and providing a smooth user experience. This holistic approach ensures that companies not only thrive in international markets but also maintain a competitive edge.
API Access
Has API
API Access
Has API
Integrations
Accumula
Celigo
Chatdesk
Daasity
Exenta
FedEx Ship Manager
Glew
MESA
Magento
OmniPanel
Integrations
Accumula
Celigo
Chatdesk
Daasity
Exenta
FedEx Ship Manager
Glew
MESA
Magento
OmniPanel
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Returnly Technologies
Founded
2014
Country
United States
Website
returnly.com
Vendor Details
Company Name
Swap Commerce
Founded
2022
Country
United Kingdom
Website
www.swap-commerce.com
Product Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Product Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Sales Tax
Address Validation
Audit Trail
Consumer Use Tax
Exemption Management
Tax Calculator
Tax Filing
Taxability Verification
Transaction Tracking
Value Added Tax (VAT)
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration
Shipping
Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management