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Description
Resident is an effective management software for property blocks, equipped with a range of time-efficient features including automatic bank transaction integration, BACS payment templates, bulk supplier invoice uploads, an online invoice approval system, digital end-of-year service charge packs, and comprehensive financial reporting. The inclusion of leaseholder logins fosters transparency and enhances communication with residents through an integrated email messaging system, enabling quick exchanges of information. Users can manage repairs by receiving, assigning, tagging, and tracking progress seamlessly. Accessible from any location on any device through any web browser, the platform supports unlimited users without the need for costly servers or complicated networks, only requiring a straightforward and secure login. In response to client feedback regarding the overwhelming volume of phone calls, emails, and various forms of correspondence, we have developed a centralized solution to streamline communication and simplify order management. The introduction of a ticketing system allows you to efficiently record, categorize, and address all inquiries, providing a more organized approach to managing resident concerns.
Description
TapHero is an innovative platform for managing maintenance requests and ticketing, specifically tailored for homeowners associations (HOAs), condominium associations, and property managers seeking to streamline the handling of community maintenance concerns. Homeowners can easily submit their requests via email, which TapHero promptly transforms into well-organized service tickets. Utilizing AI-driven triage, the platform effectively classifies requests, facilitates ongoing conversations, and allows property managers to assign tickets, oversee response times, and monitor the status of resolutions through a unified dashboard. This email-centric approach eliminates the need for residents to access a portal or download an app, thereby significantly lowering barriers to adoption while enhancing transparency and accountability in community maintenance operations. Furthermore, TapHero ensures that all communication between residents, management teams, and service vendors is well-documented, fostering a collaborative environment in addressing maintenance issues.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Resident
Founded
2013
Country
United Kingdom
Website
resident.uk.com
Vendor Details
Company Name
TapHero
Country
United States
Website
taphero.com
Product Features
Real Estate Agency
Calendar Management
Client / Property Matching
Client Database
Commission Management
Contact Management
Contract Management
Email Marketing
Flyer / Catalog Printing
Lead Management
Listing Management
Property Database
Website Management
Product Features
HOA
Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management
Rental Property Management
Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management