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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Repair Right is a Shopify application designed to assist repair shops in effectively managing their intake and service tickets alongside their retail sales systems. With this app, staff members can easily generate jobs directly from the Shopify POS, document repair information, and monitor each ticket through the various stages of the repair process, which includes a dedicated queue for jobs that require immediate attention. Additionally, the application integrates repair parts with the Shopify inventory, automatically updating stock levels when a ticket is canceled. It also enables shops to print claim checks and work orders, facilitate deposits, and process payments via Shopify checkout, as well as export ticket information in CSV format for further analysis. Customers benefit from the ability to track the status of their repairs on a dedicated webpage and receive timely email notifications as their repair progresses. Repair Right is specifically tailored for Shopify merchants who focus on repairs for a wide range of items, including phones, electronics, computers, bicycles, watches, jewelry, musical instruments, footwear, small engines, sewing machines, and vacuums, making it a versatile tool for various service-oriented businesses. The app ultimately streamlines operations, enhances customer communication, and improves overall efficiency for repair shops.

Description

Reponse brings customer service, live chat and loyalty into one app for Shopify merchants, right inside the Shopify admin. Every plan includes unlimited team seats, a shared inbox with human live chat, tickets with assignment, SLAs and saved replies, each customer's history and points on the Shopify customer page, loyalty points, rewards and referrals, and a public help center. AI agents start on day one: they learn the store's policies, shipping rules and catalogue on their own, answer shoppers and lead them to checkout, look up orders and start returns, and sort and draft ticket replies that the team can send or take over. Pricing is three plans with every AI agent: $39 a month for 1,000 AI actions, $99 for 3,000 and $249 for 10,000, then $0.05 per extra action within a monthly budget the merchant controls, billed by Shopify. One AI action is one customer served or one draft written, however many messages it takes. Every plan starts with a free 14-day trial. Available in English and French.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Shopify No 
Shopify POS Yes 

Integrations

Shopify Yes 
Shopify POS No 

Pricing Details

$0/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$39/month
Three plans with every AI agent: $39/month for 1,000 AI actions, $99 for 3,000, $249 for 10,000. $0.05 per extra AI action, within your budget. Free 14-day trial. Unlimited seats: the shared inbox, human live chat, tickets, loyalty and referrals are included in every plan.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Recte

Founded

2026

Country

United States

Website

recte.tech/apps/repairright/

Vendor Details

Company Name

Reponse

Country

France

Website

reponse.ai

Product Features

Repair Shop

Barcode Support No 
Billing & Invoicing No 
CRM No 
Intake Forms No 
Inventory Management No 
Parts Inventory Management No 
Point of Sale (POS) No 
Repair Tracking No 
Work Order Management No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

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