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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

RemoteDesk stands out as the sole automated monitoring system that consistently safeguards the identities of remote agents, ensuring a Clean Desk Environment*. With its sophisticated yet user-friendly AI technology, RemoteDesk effectively oversees remote employees while promoting transparency, accountability, adherence to work-at-home policies, and risk management for outsourcing efforts. The AI-driven system equips managers with instant notifications, enabling them to monitor the time and engagement levels of their remote workforce in real time. Additionally, the employee monitoring capabilities allow businesses to manage projects efficiently, ensure compliance with regulations, mitigate insider threats, and assess team productivity through comparative metrics. This comprehensive approach not only enhances operational efficiency but also fosters a secure remote working environment.

Description

ServSecure, developed by Servion, is an innovative solution designed for monitoring remote workforces, enhancing employee productivity, safeguarding data, and enabling smooth collaboration. In today's landscape where remote work has become the norm, ServSecure empowers organizations to transition confidently by providing in-depth visibility and insights into the remote employee experience. This platform allows enterprises to elevate their work-from-home security, compliance, and data protection to levels comparable to those found in traditional office environments. It boosts employee effectiveness through actionable insights on productivity derived from applications, websites, and time tracking. Furthermore, it enhances data security with sophisticated capabilities such as facial recognition, device identification, and desktop surveillance. The solution also fosters improved collaboration by seamlessly integrating with existing contact center and collaboration platforms. Additionally, it enhances supervisors' operational control through customizable reporting options, real-time alerts, and notifications, ultimately leading to a more streamlined remote work environment. By leveraging ServSecure, organizations can not only maintain security standards but also cultivate a culture of efficiency and collaboration among remote teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acqueon No 
Amazon Connect No 
Avaya Aura No 
Google Workspace Yes 
Okta Yes 
Webex Contact Center No 

Integrations

Acqueon Yes 
Amazon Connect Yes 
Avaya Aura Yes 
Google Workspace No 
Okta No 
Webex Contact Center Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

RemoteDesk

Founded

2015

Country

United States

Website

remotedesk.com

Vendor Details

Company Name

Servion Global Solutions

Founded

1995

Country

India

Website

servion.com/assets/brochure/servsecure-improves-remote-agent-productivity-and-agent-security.pdf

Product Features

Employee Monitoring

Activity Monitoring Yes 
Browsing History No 
Email Monitoring No 
Keystroke Recording No 
Productivity Analysis No 
Remote Control No 
Screen Activity Recording No 
Time & Attendance No 
Time Tracking No 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature No 
Employee Monitoring Yes 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support No 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

Time Tracking

Automatic Time Capture No 
Billable & Non-Billable Hours No 
Billing & Invoicing No 
Employee Database No 
Expense Tracking No 
Mobile Time Tracking No 
Multiple Billing Rates No 
Offline Time Tracking No 
Online Time Tracking Yes 
Overtime Calculation No 
Time per Project Reporting No 
Timesheet Management No 
Vacation / Leave Tracking No 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Product Features

Employee Monitoring

Activity Monitoring No 
Browsing History No 
Email Monitoring No 
Keystroke Recording No 
Productivity Analysis No 
Remote Control No 
Screen Activity Recording No 
Time & Attendance No 
Time Tracking No 

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