Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RemoteDesk stands out as the sole automated monitoring system that consistently safeguards the identities of remote agents, ensuring a Clean Desk Environment*. With its sophisticated yet user-friendly AI technology, RemoteDesk effectively oversees remote employees while promoting transparency, accountability, adherence to work-at-home policies, and risk management for outsourcing efforts. The AI-driven system equips managers with instant notifications, enabling them to monitor the time and engagement levels of their remote workforce in real time. Additionally, the employee monitoring capabilities allow businesses to manage projects efficiently, ensure compliance with regulations, mitigate insider threats, and assess team productivity through comparative metrics. This comprehensive approach not only enhances operational efficiency but also fosters a secure remote working environment.
Description
ServSecure, developed by Servion, is an innovative solution designed for monitoring remote workforces, enhancing employee productivity, safeguarding data, and enabling smooth collaboration. In today's landscape where remote work has become the norm, ServSecure empowers organizations to transition confidently by providing in-depth visibility and insights into the remote employee experience. This platform allows enterprises to elevate their work-from-home security, compliance, and data protection to levels comparable to those found in traditional office environments. It boosts employee effectiveness through actionable insights on productivity derived from applications, websites, and time tracking. Furthermore, it enhances data security with sophisticated capabilities such as facial recognition, device identification, and desktop surveillance. The solution also fosters improved collaboration by seamlessly integrating with existing contact center and collaboration platforms. Additionally, it enhances supervisors' operational control through customizable reporting options, real-time alerts, and notifications, ultimately leading to a more streamlined remote work environment. By leveraging ServSecure, organizations can not only maintain security standards but also cultivate a culture of efficiency and collaboration among remote teams.
API Access
Has API
No
API Access
Has API
No
Integrations
Acqueon
No
Amazon Connect
No
Avaya Aura
No
Google Workspace
Yes
Okta
Yes
Webex Contact Center
No
Integrations
Acqueon
Yes
Amazon Connect
Yes
Avaya Aura
Yes
Google Workspace
No
Okta
No
Webex Contact Center
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RemoteDesk
Founded
2015
Country
United States
Website
remotedesk.com
Vendor Details
Company Name
Servion Global Solutions
Founded
1995
Country
India
Website
servion.com/assets/brochure/servsecure-improves-remote-agent-productivity-and-agent-security.pdf
Product Features
Employee Monitoring
Activity Monitoring
Yes
Browsing History
No
Email Monitoring
No
Keystroke Recording
No
Productivity Analysis
No
Remote Control
No
Screen Activity Recording
No
Time & Attendance
No
Time Tracking
No
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
Yes
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
Yes
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No
Time Tracking
Automatic Time Capture
No
Billable & Non-Billable Hours
No
Billing & Invoicing
No
Employee Database
No
Expense Tracking
No
Mobile Time Tracking
No
Multiple Billing Rates
No
Offline Time Tracking
No
Online Time Tracking
Yes
Overtime Calculation
No
Time per Project Reporting
No
Timesheet Management
No
Vacation / Leave Tracking
No
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No
Product Features
Employee Monitoring
Activity Monitoring
No
Browsing History
No
Email Monitoring
No
Keystroke Recording
No
Productivity Analysis
No
Remote Control
No
Screen Activity Recording
No
Time & Attendance
No
Time Tracking
No