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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

Relay is an all-in-one customer communication and appointment management tool designed specifically for various appointment-driven businesses such as salons, barbershops, lash and brow studios, med spas, tattoo shops, and pet grooming services. It consolidates messages from texts, emails, phone calls, web chats, form inquiries, and social media platforms like Facebook and Instagram into a unified customer inbox for easier management. Businesses can easily share booking links, synchronize their calendars with Google Calendar, check for scheduling conflicts, send reminders to clients about their appointments, encourage rebooking, and inform customers on the waitlist when an appointment becomes available. Additionally, automated workflows enable quick responses to missed calls and follow-ups with potential clients. With Relay's AI capabilities, it can generate draft responses for staff to review or send automatic replies based on user preferences. The optional AI Front Desk feature can handle incoming calls and manage appointment bookings. The service also provides contact management, customizable forms, workflow pipelines, and API access for users on qualifying paid plans. Furthermore, Relay operates in a web-based environment and integrates seamlessly with Martello's ecosystem, which includes Mycel, a collective business knowledge layer, enhancing its operational efficiency.

Description

Vitrinio is a cloud-based software designed for appointment scheduling tailored to small service-oriented businesses such as hair salons, barbershops, beauty and nail salons, tattoo parlors, pet grooming services, and studios offering classes. Clients can easily book appointments through an online booking page or directly via the business's website, while the software intelligently manages availability by considering staff schedules, breaks, time off, and buffer times. The platform automatically sends out booking confirmations and reminders, allows for cancellations and rescheduling through a convenient link, and can notify waitlisted clients when slots become available. Additionally, it features a shared team calendar that outlines staff hours and permissions based on roles. Client profiles are comprehensive, housing appointment history, notes, tags, and consent preferences for enhanced service. Moreover, the reporting tools provide valuable insights into revenue, utilization rates, instances of no-shows, and the distinction between new and returning clients. Businesses have the capability to import client information seamlessly from CSV files or other platforms like Fresha and Booksy. Vitrinio also offers specialized features such as deposits, scheduling for classes, pet profiles for groomers, consent forms, and systems for managing walk-in appointments, ensuring that all aspects of client management are efficiently addressed. Overall, this software combines versatility and functionality to meet the unique needs of various service industries.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Calendar Yes 
Instagram Yes 
Mollie No 
Mycel Yes 
Stripe No 

Integrations

Google Calendar No 
Instagram No 
Mollie Yes 
Mycel No 
Stripe Yes 

Pricing Details

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Trial No 
Free Version Yes 

Pricing Details

€9.90/month
Monthly plans start at €9.90 per business for hair/barber and beauty/nails, including one calendar; prices exclude VAT and can be canceled monthly. Other industry base plans start at €12.90 for pet grooming, €14.90 for tattoo/piercing, and €19.90 for studios. Additional calendars cost €4.90/month; annual payment is priced at ten months for twelve. A 14-day free trial requires no credit card and does not automatically convert to a paid subscription. SMS and WhatsApp reminders are usage-priced; other add-ons are available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Martello Systems

Founded

2026

Country

United States

Website

relaycustomerops.com

Vendor Details

Company Name

PNLTABLES Teknoloji A.Ş.

Founded

2023

Country

Türkiye

Website

vitrinio.app/en

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

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