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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Relay is an all-in-one customer communication and appointment management tool designed specifically for various appointment-driven businesses such as salons, barbershops, lash and brow studios, med spas, tattoo shops, and pet grooming services. It consolidates messages from texts, emails, phone calls, web chats, form inquiries, and social media platforms like Facebook and Instagram into a unified customer inbox for easier management. Businesses can easily share booking links, synchronize their calendars with Google Calendar, check for scheduling conflicts, send reminders to clients about their appointments, encourage rebooking, and inform customers on the waitlist when an appointment becomes available. Additionally, automated workflows enable quick responses to missed calls and follow-ups with potential clients. With Relay's AI capabilities, it can generate draft responses for staff to review or send automatic replies based on user preferences. The optional AI Front Desk feature can handle incoming calls and manage appointment bookings. The service also provides contact management, customizable forms, workflow pipelines, and API access for users on qualifying paid plans. Furthermore, Relay operates in a web-based environment and integrates seamlessly with Martello's ecosystem, which includes Mycel, a collective business knowledge layer, enhancing its operational efficiency.

Description

SmartPilot serves as a versatile online platform designed for managing appointments and business operations across various sectors, including clinics, hospitals, salons, spas, wellness centers, fitness studios, and consultancy services. The platform offers features such as QR-code and link-based booking, staff scheduling, WhatsApp notifications and reminders, comprehensive customer records, visit history tracking, tokenized queue management, invoicing capabilities, payment processing, membership management, and detailed business analytics. Users can conveniently book appointments via a QR code or link without the need for an app installation, while staff members access a shared dashboard for overseeing schedules, managing queues, customer data, payments, and generating reports. SmartPilot accommodates multiple staff members and locations, provides role-based access, automated follow-up communications, and integrates seamlessly with WhatsApp Business, Google Calendar, Google Sign-In, various review platforms, and diverse payment gateways. Additionally, the service is cloud-based, offering potential users a 30-day trial period along with various subscription options to suit their needs. This flexibility and range of features make SmartPilot an ideal choice for appointment-driven businesses looking to streamline their operations.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Google Calendar Yes 
Cashfree Payments No 
Instagram Yes 
Mycel Yes 
Razorpay No 
Stripe No 
WhatsApp No 

Integrations

Google Calendar Yes 
Cashfree Payments Yes 
Instagram No 
Mycel No 
Razorpay Yes 
Stripe Yes 
WhatsApp Yes 

Pricing Details

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Trial No 
Free Version Yes 

Pricing Details

₹999/month
Starter costs ₹999/month. Scale costs ₹2,999/month and includes advanced features such as live queue management and API access. Enterprise pricing is custom. New accounts receive a 30-day Scale trial with no credit card required.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Martello Systems

Founded

2026

Country

United States

Website

relaycustomerops.com

Vendor Details

Company Name

SmartPilot

Founded

2026

Country

India

Website

smartpilot.in/

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

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