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Description

Leverage Relativity6 to gain insights into customer behavior and make informed predictions. It's essential to identify and retain your most valuable customers, while also strategically implementing cross-selling and upselling tactics at opportune moments. By employing these strategies, you can effectively decrease monthly churn rates by 0.5 to 1%. At the heart of Relativity6 is its Knowledge Graph, an extensive database that contextualizes customer behavior beyond your internal metrics. This Knowledge Graph is constructed on a graph database containing over 1.5TB of contextual data points, which address issues such as data sparsity and inconsistent sampling. With Relativity6’s robust and adaptable infrastructure, your team can conduct experiments and gain insights rapidly without incurring substantial initial costs. Patterns and insights emerge promptly as our algorithms utilize GPUs to process vast datasets efficiently. Unlike many companies in the AI and Machine Learning space that obscure their methods behind a "proprietary" label, we understand that you know your business best. Therefore, we developed Marvin as an open platform, fostering seamless collaboration between your team and your data science professionals. This approach empowers you to make data-driven decisions with confidence and precision.

Description

inSided is the most popular Community Platform for Customer Success and Support. Our Community, Knowledge Base and In-Product Support products can help you reduce churn, deflect calls, and build better products.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Blotout No 
CanopyDeploy No 
Common Room No 
Easyflow No 
Findjoo No 
Freshdesk No 
Gainsight No 
HelpHub No 
Meltano No 
Miro No 
Mixpanel No 
Productboard No 
Salesforce No 
Salesforce Agentforce Service No 
Slack No 
Stackreaction No 
Unleash No 
Zendesk No 

Integrations

Blotout Yes 
CanopyDeploy Yes 
Common Room Yes 
Easyflow Yes 
Findjoo Yes 
Freshdesk Yes 
Gainsight Yes 
HelpHub Yes 
Meltano Yes 
Miro Yes 
Mixpanel Yes 
Productboard Yes 
Salesforce Yes 
Salesforce Agentforce Service Yes 
Slack Yes 
Stackreaction Yes 
Unleash Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$900 per month
Free trial available
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Relativity6

Founded

2016

Country

United States

Website

www.relativity6.com

Vendor Details

Company Name

inSided

Founded

2010

Country

Netherlands

Website

www.insided.com

Product Features

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

Product Features

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management No 
Group Management Yes 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management Yes 
Website Management Yes 
White Label No 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection Yes 
Gamification Yes 
Live Chat No 
Video Content No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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