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Description
We evaluate performance and deliver comprehensive insights regarding the efficiency of all your app channels. Our reports include metrics on volume, channel performance, and customer loyalty ratings. A sleek chat interface is available for your sales and support teams to manage numerous live chats coming from various app channels simultaneously. Notable features comprise Business Initiated conversations, which facilitate the initiation or re-engagement with customers through messages that could include regular updates or reminders tied to specific transactions. Moreover, our standard REST APIs empower your back-end systems to automatically send messages based on predefined business criteria. These APIs, closely integrated with your CRM and ERP systems, enhance our chatbot's ability to respond in real-time by enriching it with information from inbound inquiries, ensuring a seamless communication experience. In this way, users can experience a more engaging interaction with your brand, ultimately strengthening customer relationships.
Description
channelSUITE™ comprises a suite of cloud-based software tools designed to facilitate the management and enhancement of a company’s distribution networks. Transform data from your spreadsheets and insights from your team into organized information and actionable business rules. Essentially, we will configure the preferred channelSUITE application specifically for your needs. Throughout this process, we will maintain communication and collaboration with the channel team to ensure that all stakeholders are adequately updated. It is essential to conduct thorough tests of the application under realistic scenarios to avoid any unexpected issues and to prepare all participants for the final implementation or transition. The architecture of channelSUITE applications is designed to support customization, allowing for the development of tailored features that address specific business requirements. In certain instances, entirely new custom channel applications can be integrated into the channelSUITE ecosystem to support additional business processes, enhancing overall operational efficiency. This flexibility ensures that your organization can adapt swiftly to changing market demands and leverage unique opportunities.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ReferralYogi
Founded
2017
Country
India
Website
www.referralyogi.com
Vendor Details
Company Name
Purplewire
Country
United States
Website
purplewire.com
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Product Features
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking