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Description

The Records Disposition Approval Module is a vital addition for managing records within the OpenText Content Suite. This product feature is designed specifically for OpenText Content Server users, ensuring that the record approval process is streamlined and efficient. RDA was developed based on feedback from users like you, aiming to simplify the sign-off workflow and minimize the time record managers need to process approvals. It enables approvers to access all necessary metadata for each object, facilitating quick decision-making. Additionally, RDA offers various filters and facets that help users easily identify groups of records, allowing for batch approvals or rejections. For those uncertain about specific records, the module provides an option to request feedback for clarification. Users can effortlessly select approved records while deselecting those that are rejected during a disposition search, and they can also bulk apply holds or update records management metadata directly through the RDA interface. Ultimately, this module enhances both user experience and operational efficiency in records management.

Description

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Polly
Content Suite Security and Productivity Pack
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Totality
Twilio
Verbio
Wavy
WhatsApp
net2phone

Integrations

Amazon Polly
Content Suite Security and Productivity Pack
Facebook
Infobip
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Totality
Twilio
Verbio
Wavy
WhatsApp
net2phone

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$59.99/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cassia Content Management

Founded

2011

Country

Canada

Website

www.cassiacm.com

Vendor Details

Company Name

net2phone

Founded

1990

Country

United States

Website

www.net2phone.com/products/cloud-contact-center-solutions

Product Features

Data Governance

Access Control
Data Discovery
Data Mapping
Data Profiling
Deletion Management
Email Management
Policy Management
Process Management
Roles Management
Storage Management

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Alternatives

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