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Description
A significant number of unsuccessful subscription payments do not rebound during a retry process, primarily due to factors such as expired cards, 3D Secure requests, and general bank declines that require customer intervention, and unfortunately, many customers are often unaware that their payment has failed. Rebounce seamlessly integrates with payment platforms like Stripe, Paddle, or Square in just a matter of minutes; when a transaction fails, it analyzes the decline reason, only initiates retries when feasible, and communicates with customers through a concise series of messages via email, SMS, or WhatsApp, providing a direct link to a page for updating their card information or validating 3D Secure, all without the need for a login. Moreover, the communication sequence ceases immediately upon invoice payment. Our metrics show that 44% of customers who accessed the payment link completed their transactions on the page, in stark contrast to the mere 5.5% recovery rate from automated retries. Additional features include notifications for card expiry 30 days prior, weekly reports on recovery efforts, and a complimentary 90-day audit of your Stripe account, which is read-only and requires no sign-up. The pricing structure is straightforward: the Starter plan is $3.50 per month, the Growth plan costs $14 per month, and the Scale plan is available for $39 per month, without any commission taken from recovered revenue. With these offerings, businesses can enhance their payment recovery strategies effectively.
Description
Most SaaS teams know their churn rate but not the reasons behind it. Stripe's cancel form returns one word from a short list, and few customers type a detailed answer into a survey. Rezup asks after the cancellation instead.
How it works: connect Stripe with a read-only key that can't charge, refund or change anything. After each cancellation or downgrade, the customer gets one question by email from your company name. They answer by voice or text in the browser, in any language.
Rezup transcribes answers on its own servers in Germany, translates them, and uses AI to group them into reasons ranked by lost MRR, with trends and quotes. Teams get weekly summaries, Slack and Telegram alerts, CSV and Excel export, webhooks and a REST API.
Pricing follows MRR: free up to $5k (50 responses a month), then $29, $99 or $299 a month.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Stripe
Yes
Paddle
Yes
Slack Code
No
Square Payments
Yes
Telegram
No
Zapier Canvas
No
n8n
No
Integrations
Stripe
Yes
Paddle
No
Slack Code
Yes
Square Payments
No
Telegram
Yes
Zapier Canvas
Yes
n8n
Yes
Pricing Details
$3.50/month
Free Trial
Yes
Free Version
No
Pricing Details
$29/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Rebounce
Founded
2026
Country
Brazil
Website
rebounce.dev
Vendor Details
Company Name
Vindrose sp. z o.o.;
Founded
2026
Country
Poland
Website
rezup.ai/
Product Features
Product Features
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
