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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Rapport specializes in audio-based facial animation technology, leveraging over a decade of interdisciplinary research in fields such as linguistics, biomechanics, psychology, machine learning, and computer graphics. Our innovative platform, currently available in early access, aims to foster more authentic interactions between humans and machines. Recognized as a reliable global partner, Rapport's technology is utilized by 90% of leading AAA game studios for audio-driven facial animation. By enabling the creation, animation, and deployment of emotionally responsive characters, we enhance engagement in dialogues with users. This approach not only boosts conversion rates but also increases average order values through the use of compelling sales personas. Should you wish to integrate your own chatbot that is not currently compatible with Rapport, you can facilitate this by directing the chatbot messages to a Rapport project configured in 'idle' mode, which allows for comprehensive programmatic control. With this flexibility, businesses can customize their interactions to better resonate with their audience's needs and preferences.

Description

Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Lex Yes 
Amazon Web Services (AWS) Yes 
ChatGPT Yes 
Copresence Yes 
Gemini Yes 
Google Cloud Platform Yes 
Microsoft Azure Yes 
OpenAI Yes 
Ready Player Me Yes 
Unity Yes 
Unreal Engine Yes 
WebGL Yes 

Integrations

Amazon Lex No 
Amazon Web Services (AWS) No 
ChatGPT No 
Copresence No 
Gemini No 
Google Cloud Platform No 
Microsoft Azure No 
OpenAI No 
Ready Player Me No 
Unity No 
Unreal Engine No 
WebGL No 

Pricing Details

$0.08 per minute
Free Trial No 
Free Version Yes 

Pricing Details

$ 97 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Rapport

Country

United States

Website

Rapport.cloud

Vendor Details

Company Name

Rhino Support

Founded

2010

Country

United States

Website

www.rhinosupport.com/newchat/RS-tour/help-desk2.php

Product Features

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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Alternatives

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