Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Rapport specializes in audio-based facial animation technology, leveraging over a decade of interdisciplinary research in fields such as linguistics, biomechanics, psychology, machine learning, and computer graphics. Our innovative platform, currently available in early access, aims to foster more authentic interactions between humans and machines. Recognized as a reliable global partner, Rapport's technology is utilized by 90% of leading AAA game studios for audio-driven facial animation. By enabling the creation, animation, and deployment of emotionally responsive characters, we enhance engagement in dialogues with users. This approach not only boosts conversion rates but also increases average order values through the use of compelling sales personas. Should you wish to integrate your own chatbot that is not currently compatible with Rapport, you can facilitate this by directing the chatbot messages to a Rapport project configured in 'idle' mode, which allows for comprehensive programmatic control. With this flexibility, businesses can customize their interactions to better resonate with their audience's needs and preferences.
Description
Shoppers abandon their carts for a limited number of reasons, and utilizing live chat can effectively address concerns related to pricing—customers frequently check prices, so engaging them in conversation can foster trust and encourage purchases. Additionally, customers often engage in window shopping, seeking information on available colors and sizes, while checkout complications can deter them from completing a sale; thus, providing assistance during the checkout process is crucial. Offering discounts through chat can also entice potential buyers, giving them an extra nudge toward making a purchase. To grasp the significance of these points, think back to your last experience with live chat; perhaps you were shopping or needed support with a service. Live chat is often more convenient than enduring long hold times on the phone, as it provides immediate responses and enhances overall customer satisfaction. Ultimately, making it simple and efficient for customers to connect can lead to increased sales and loyalty.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Lex
Yes
Amazon Web Services (AWS)
Yes
ChatGPT
Yes
Copresence
Yes
Gemini
Yes
Google Cloud Platform
Yes
Microsoft Azure
Yes
OpenAI
Yes
Ready Player Me
Yes
Unity
Yes
Integrations
Amazon Lex
No
Amazon Web Services (AWS)
No
ChatGPT
No
Copresence
No
Gemini
No
Google Cloud Platform
No
Microsoft Azure
No
OpenAI
No
Ready Player Me
No
Unity
No
Pricing Details
$0.08 per minute
Free Trial
No
Free Version
Yes
Pricing Details
$ 97 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Rapport
Country
United States
Website
Rapport.cloud
Vendor Details
Company Name
Rhino Support
Founded
2010
Country
United States
Website
www.rhinosupport.com/newchat/RS-tour/help-desk2.php
Product Features
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes