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Description

Engage with your customers through their preferred communication channels. Radiance provides the most affordable rates per message and includes a chatbot for streamlined automated responses. Set off automated notifications triggered by user actions and past purchases. Our AI algorithms can anticipate the optimal timing for sending reorder reminders and suggest upsell opportunities tailored to each individual. You can also launch promotional SMS campaigns as needed, depending on your stock levels. Select from a library of pre-existing messages and assets, or utilize our message editor to craft original content. Businesses that utilize messaging often see higher response rates from customers. By addressing common inquiries promptly, you can enhance customer satisfaction while also conserving resources. Begin the process effortlessly by uploading a customized list of questions and answers unique to your brand. Allow our conversational engine to match inquiries with the most suitable responses for your audience, ensuring a personalized experience. This capability not only streamlines communication but also fosters a stronger connection with your customers.

Description

Timing your message effectively is essential, and it doesn’t require advanced knowledge to achieve this! Understanding when your customers are most inclined to consider a purchase and when they are likely to be checking their devices can significantly enhance your marketing efforts. Automatic replies can offer additional benefits and elevate the overall customer experience. When a customer sends a text to your designated keyword or response number, a prompt and automatic reply can be generated for them. You might even create a campaign through a response number that encourages customers to reply for a coupon or to be added to a particular list. Utilizing an SMS keyword is an excellent method for accumulating a list of contacts, as these keywords serve as a valuable asset for expanding your bulk SMS marketing audience. You can promote these keywords on various platforms, including posters, direct mail, emails, advertisements, your website, and social media channels. This strategy not only helps in gathering contacts but also engages customers more effectively.