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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.

Description

CM is enabled by default for every Tencent Cloud account. Once you have purchased Tencent Cloud services, you can access the CM console directly to monitor the operational status of your products and configure alerts as needed. The system can gather data for all metrics in mere seconds, allowing it to detect even the slightest variations, thus enhancing your cloud product monitoring experience. CM offers complimentary storage for monitoring data collected every few seconds, available for up to 24 hours, and you can easily view and download this information online. Additionally, CM allows for the configuration of personalized trigger rules for monitoring metrics, facilitating accurate alerts across various dimensions such as thresholds, timeframes, duration, and frequency of alarms. On top of that, it ensures that alarms are communicated promptly through multiple channels including email, SMS, WeChat, and phone calls, providing users with comprehensive coverage of their monitoring needs. This robust system ultimately enhances your ability to maintain optimal product performance and respond quickly to any issues that may arise.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Tencent Cloud

Integrations

Tencent Cloud

Pricing Details

$49 user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

RackNap

Founded

2016

Country

India

Website

www.racknap.com

Vendor Details

Company Name

Tencent

Founded

2013

Country

China

Website

intl.cloud.tencent.com/product/cm

Product Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Product Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

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