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Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
Description
Schematic provides a suite of integrated components designed to enhance the purchasing journey on top of Stripe. It enables you to launch, measure, and oversee various features seamlessly as your business evolves, without the need for continuous code modifications. You can implement features and establish guidelines regarding customer access, tailored to their purchases. Beyond basic checkout capabilities, Schematic allows for the addition of components like upgrade/downgrade options, customer portals, pricing tables, and usage meters. It empowers you to define, apply, and track usage-based metering within your application without any coding adjustments. By connecting with Stripe, you can synchronize your customers, products, and subscriptions effortlessly. You also have the ability to modify plans, bundle or unbundle features, provide add-ons, support custom configurations, and address exceptions. Exception management is simplified, allowing you to grant seats, elevate limits, and trial features with minimal hassle. You will find complete account, billing, and usage information for each customer consolidated in one location. Schematic is dedicated to ensuring both reliability and exceptional speed, making it an invaluable asset for modern businesses. As such, it stands out as a transformative solution for optimizing online transactions.
API Access
Has API
API Access
Has API
Integrations
Go
HubSpot CRM
HubSpot Customer Platform
JavaScript
Python
Ruby
Salesforce
Segment
Slack
Stripe
Integrations
Go
HubSpot CRM
HubSpot Customer Platform
JavaScript
Python
Ruby
Salesforce
Segment
Slack
Stripe
Pricing Details
$49 user per month
Free Trial
Free Version
Pricing Details
$199 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Vendor Details
Company Name
Schematic
Founded
2023
Website
schematichq.com
Product Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval