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Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
Description
Schematic provides a suite of integrated components designed to enhance the purchasing journey on top of Stripe. It enables you to launch, measure, and oversee various features seamlessly as your business evolves, without the need for continuous code modifications. You can implement features and establish guidelines regarding customer access, tailored to their purchases. Beyond basic checkout capabilities, Schematic allows for the addition of components like upgrade/downgrade options, customer portals, pricing tables, and usage meters. It empowers you to define, apply, and track usage-based metering within your application without any coding adjustments. By connecting with Stripe, you can synchronize your customers, products, and subscriptions effortlessly. You also have the ability to modify plans, bundle or unbundle features, provide add-ons, support custom configurations, and address exceptions. Exception management is simplified, allowing you to grant seats, elevate limits, and trial features with minimal hassle. You will find complete account, billing, and usage information for each customer consolidated in one location. Schematic is dedicated to ensuring both reliability and exceptional speed, making it an invaluable asset for modern businesses. As such, it stands out as a transformative solution for optimizing online transactions.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Go
No
HubSpot CRM
No
HubSpot Customer Platform
No
JavaScript
No
Python
No
Ruby
No
Salesforce
No
Segment
No
Slack
No
Stripe
No
Integrations
Go
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
JavaScript
Yes
Python
Yes
Ruby
Yes
Salesforce
Yes
Segment
Yes
Slack
Yes
Stripe
Yes
Pricing Details
$49 user per month
Free Trial
Yes
Free Version
No
Pricing Details
$199 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Vendor Details
Company Name
Schematic
Founded
2023
Website
schematichq.com
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
Yes
SLA Management
Yes
Supply Monitoring
Yes
Workflow Approval
Yes
