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Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
Description
Experience a comprehensive service designed for the development, management, and operation of your OpenStack private cloud. The OpenStack® Private Cloud can enhance your operational agility and reduce expenses while steering clear of vendor lock-in. Despite its potential benefits, nearly half of the companies that try to implement OpenStack encounter failure, not only due to its inherent complexity but also due to a lack of specialized knowledge in the platform. To thrive with OpenStack, it is essential to have guidance from certified professionals who are skilled in the architecture, security, monitoring, patching, and upgrading of OpenStack environments. Rackspace Technology offers a solution with its OpenStack Private Cloud, which combines cutting-edge technology, automation, and skilled human experts to provide continuous architecture support, security, and round-the-clock operations, all reinforced by a team of over 1,000 OpenStack specialists. Eliminate obstacles to achieving success with OpenStack by utilizing it as a managed service and experience the assurance that comes from the backing of such a vast pool of expertise. This robust support network empowers your business to fully leverage the capabilities of OpenStack, ensuring a smoother and more efficient cloud journey.
API Access
Has API
No
API Access
Has API
No
Integrations
Arista Converged Cloud Fabric
No
Catalyst Cloud
No
Check Point Infinity
No
Cruz Operations Center (CruzOC)
No
ExpanDrive
No
F5 BIG-IP DDoS Hybrid Defender
No
HybridMount
No
InfiniBox
No
Leostream
No
ManageIQ
No
Integrations
Arista Converged Cloud Fabric
Yes
Catalyst Cloud
Yes
Check Point Infinity
Yes
Cruz Operations Center (CruzOC)
Yes
ExpanDrive
Yes
F5 BIG-IP DDoS Hybrid Defender
Yes
HybridMount
Yes
InfiniBox
Yes
Leostream
Yes
ManageIQ
Yes
Pricing Details
$49 user per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Vendor Details
Company Name
Rackspace
Founded
1998
Country
United States
Website
www.rackspace.com/cloud/openstack/private
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
Yes
Multi-Cloud Management
Yes
Performance Analytics
Yes
SLA Management
Yes
Supply Monitoring
Yes
Workflow Approval
Yes
Product Features
Cloud Management
Access Control
Yes
Billing & Provisioning
Yes
Capacity Analytics
Yes
Cost Management
Yes
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
Yes
SLA Management
No
Supply Monitoring
No
Workflow Approval
No
