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Description
We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.
Description
Trackless offers a cookieless analytics solution tailored specifically for online retailers. It tracks vital metrics such as traffic, sales, net revenue after cancellations and returns, profit margins, return on ad spend (ROAS), product performance, sales funnels, and customer lifetime value. The platform provides server-side modules compatible with various e-commerce systems including PrestaShop, WooCommerce, Joomla, OpenCart, Magento 2, Shopware 6, and Sylius, while hosted platforms can implement it using a lightweight snippet, and custom systems have access to the API. Data is securely stored within the EU, and Trackless does not utilize any of its own analytics cookies, steers clear of data sampling, and refrains from sharing analytics information with advertising networks. It operates seamlessly alongside GA4 or Matomo and supports data exports in formats like CSV, XLSX, and JSON. Users can rely on Trackless to enhance their insights without compromising on data privacy and integrity.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
PrestaShop
WooCommerce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
EUR 49/year per online store
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RSJoomla!
Country
United States
Website
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
Vendor Details
Company Name
OpenServis
Founded
2009
Country
Czech Republic
Website
trackless.cz/en/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
