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Description
We are thrilled to share that RSTickets!Pro, our ticketing system for HelpDesk, has received an update to ensure compatibility with the upcoming Joomla! 4 version. While a stable version has yet to be launched, we are committed to maintaining our compatibility with Joomla! 4 by enhancing our RSTickets!Pro component. A number of improvements have been made to RSTickets!Pro, including refining the source code and making updates for a more uniform appearance that benefits users of both Joomla! 3 and Joomla! 4. Additionally, all RSDirectory! configuration settings have been consolidated within the Configuration tab, organized by their relevance for easier access. Our system guarantees a secure and private environment for customers, allowing them to create and respond to tickets directly through email. Furthermore, multiple email notifications are sent to both customers and staff, ensuring everyone stays informed throughout the ticketing process. This update reflects our commitment to providing a robust support system for our users.
Description
A contemporary open-source web publishing platform designed for today's digital landscape. This platform emerged in late 2010 while attempting to create a more efficient multi-site and multi-lingual version of Joomla, and by 2012, it had completely severed its ties with Joomla. Since then, the focus has shifted to a comprehensive overhaul of the codebase, embracing a modern and streamlined architecture that adheres to established coding standards and best practices. By automating many repetitive tasks, this platform significantly shortens the development time for various websites and intricate web applications. This efficiency allows developers to concentrate on what truly matters: implementing clients' business strategies and crafting a custom user experience that meets their specific requirements. Are you seeking a long-lasting solution that adapts as technology progresses? That is precisely our goal at Timble. We share your frustration with the frequent need to shift to new software, which is why our dedicated team of engineers continuously maintains the platform, ensuring it remains up-to-date and reliable. Moreover, our commitment to ongoing support and development fosters a robust environment for innovation and growth.
API Access
Has API
API Access
Has API
Integrations
Joomla!
Markdown
Mustache
TwigSystem Document Management System (EDMS)
Integrations
Joomla!
Markdown
Mustache
TwigSystem Document Management System (EDMS)
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€125 per hour
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RSJoomla!
Country
United States
Website
www.rsjoomla.com/joomla-extensions/joomla-help-desk.html
Vendor Details
Company Name
Timble
Founded
2010
Country
Belgium
Website
www.timble.net/platform
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Content Management
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
