Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
QuickReturns is a specialized returns and exchanges application designed for Shopify merchants in the ecommerce space. It allows customers to utilize a personalized self-service portal where they can initiate return requests, specify items and reasons for their returns, and opt for exchanges, store credit, or refunds. Merchants have the flexibility to set parameters such as return windows, exclusions, reasons for returns, and associated fees, and they can either manually review each request or streamline the process through automated rules for approvals, refunds, and replacements. The app accommodates exchanges for different variants and products, supports multi-item return requests, and offers features like return labels and reverse pickups via courier partnerships, along with payment and refund processing workflows, as well as integration with order and warehouse management systems. Additionally, it provides robust reporting capabilities which enable teams to analyze return reasons, track exchange activity, and assess refund methodologies. Paid subscription tiers come with enhanced features such as ConvertX product offers, API access, webhooks, and opportunities for custom integrations. Ultimately, QuickReturns is tailored for direct-to-consumer brands using Shopify, ensuring that their teams can effectively manage returns while enhancing the overall customer experience. This makes it an indispensable tool for optimizing operational efficiency and customer satisfaction in the returns process.
Description
Reponse brings customer service, live chat and loyalty into one app for Shopify merchants, right inside the Shopify admin. Every plan includes unlimited team seats, a shared inbox with human live chat, tickets with assignment, SLAs and saved replies, each customer's history and points on the Shopify customer page, loyalty points, rewards and referrals, and a public help center. AI agents start on day one: they learn the store's policies, shipping rules and catalogue on their own, answer shoppers and lead them to checkout, look up orders and start returns, and sort and draft ticket replies that the team can send or take over. Pricing is three plans with every AI agent: $39 a month for 1,000 AI actions, $99 for 3,000 and $249 for 10,000, then $0.05 per extra action within a monthly budget the merchant controls, billed by Shopify. One AI action is one customer served or one draft written, however many messages it takes. Every plan starts with a free 14-day trial. Available in English and French.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Shopify
Yes
Delhivery
Yes
Easyship
Yes
Model Context Protocol (MCP)
Yes
Shippo
Yes
Shiprocket
Yes
Stripe
Yes
Unicommerce
Yes
Integrations
Shopify
Yes
Delhivery
No
Easyship
No
Model Context Protocol (MCP)
No
Shippo
No
Shiprocket
No
Stripe
No
Unicommerce
No
Pricing Details
$19/month
The Forever Free plan includes 10 return requests per 30-day cycle. The Growth plan is $19/month for 60 requests, with additional requests at $0.40 each. Paid plans include every feature, and a 7-day trial is available.
Free Trial
No
Free Version
Yes
Pricing Details
$39/month
Three plans with every AI agent: $39/month for 1,000 AI actions, $99 for 3,000, $249 for 10,000. $0.05 per extra AI action, within your budget. Free 14-day trial. Unlimited seats: the shared inbox, human live chat, tickets, loyalty and referrals are included in every plan.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Infoxen Technologies
Founded
2017
Country
United States
Website
quickreturns.ai/
Vendor Details
Company Name
Reponse
Country
France
Website
reponse.ai
Product Features
Returns Management
3PL / ERP Integration
No
Automated Exchanges
No
Branded Experience
No
Custom Return Policy
No
Inventory Management
No
One-Click Returns Processing
No
Returns Analytics
No
Shopper Self-Service
No
Smart Data Collection
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
Yes