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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

QueueCare operates as a cloud-based queue management system designed specifically for medical clinics and healthcare facilities. The reception area features a live display board with dedicated columns for each physician, facilitating smooth patient flow. Patients can easily check in by scanning a QR code, eliminating the need for any app installation. Any television equipped with a browser can serve as a waiting-room screen, announcing the next patient by name and room in either Arabic or English. Additionally, QueueCare includes the functionality to print numbered tickets, consolidates walk-ins and scheduled appointments on a single board, and provides insights into the average waiting time for each doctor. The system is designed with Arabic language support, accommodating right-to-left reading. Subscription to the Pro version costs $179 monthly when billed annually and offers a 30-day free trial, along with a live demonstration that requires no prior sign-up. This innovative approach streamlines the patient check-in process while enhancing the overall experience for both staff and patients alike.

Description

Verint Appointment Booking and Queuing is an enterprise appointment scheduling and queue management platform designed to help organizations coordinate customer visits and deliver more efficient in-person services. The software combines digital appointment booking, virtual waitlists, employee scheduling integration, and customer communication tools within a connected service management environment. Customers can schedule appointments through supported digital channels and select services based on available staff members, locations, and appointment times. Automated SMS and email reminders help reduce missed appointments, while self-service rescheduling provides customers with greater flexibility. Its queue management capabilities allow walk-in visitors to register through kiosks, tablets, QR codes, SMS links, or service representatives without waiting in traditional physical lines. Customers receive notifications about their position in the queue and estimated waiting times, allowing them to move freely while waiting for service. The platform connects appointment schedules and queue information with employee availability and location capacity to help managers allocate resources according to demand. Operational reporting provides insights into customer wait times, appointment volumes, service activity, and opportunities to improve the customer experience. Verint also offers connected event management capabilities, CRM integrations, and centralized administration for organizations operating multiple branches, stores, or customer service locations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Confer With No 
Grassfish No 

Integrations

Confer With Yes 
Grassfish Yes 

Pricing Details

$179/month
Pro: $179 per month billed yearly, or $199 per month billed quarterly. Includes 15 doctor rooms, 5 reception desks, up to 200 patients a day, 5 waiting-room screens, analytics and team chat.
Ultra: price on request, for medical groups with several branches or floors. Unlimited rooms, desks, patients and screens.
Every plan starts with a 30-day free trial, no credit card required.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

QueueCare

Founded

2025

Country

Aqaba, Jordan

Website

queue.care

Vendor Details

Company Name

Verint Systems

Founded

1994

Country

United States

Website

www.verint.com/appointment-booking-and-queuing/

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools Yes 
Contactless Yes 
Customer Surveys No 
Dashboard Yes 
For Banks No 
For Government No 
For Healthcare Yes 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Waitlist

Alerts/Notifications No 
Customer Database No 
For Restaurants No 
Prioritization No 
Public Waitlist No 
Reporting & Statistics No 
Self Check-in No 
Waiting Time Tracking No 
Waitlist Status Tracking No 

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