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ease
features
design
support

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Description

GlobalVision stands out as the premier review software tailored for regulated sectors. Quickly identify significant errors and accelerate your market entry while maintaining high standards of quality. Enhance the efficiency and precision of your quality assurance procedures by validating content throughout every stage of your workflow. Detect discrepancies immediately by isolating even the most minute differences between documents. Expedite the approval process by minimizing review durations, thereby preventing unwarranted holdups between teams. Guarantee that all replicated documents are precise for both internal assessments and regulatory submissions. Additionally, confirm that no new issues arise during the evolution of your content, ensuring a seamless development process. This comprehensive approach not only safeguards quality but also streamlines operations across various departments.

Description

Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Calabrio Quality Management
IBM Apptio

Integrations

Calabrio Quality Management
IBM Apptio

Pricing Details

$395 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Global Vision

Founded

1990

Country

Canada

Website

www.globalvisioninc.com

Vendor Details

Company Name

Serenova

Founded

2013

Country

United States

Website

www.serenova.com/products/telstrat/recording-quality-management/

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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