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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Prosper AI offers a healthcare-focused voice agent designed to enhance patient access and streamline revenue cycle management. These voice agents adeptly manage communication with both patients and payors, covering a range of tasks such as appointment scheduling, benefits inquiries, billing questions, claim status checks, appointment reminders, patient intake, re-engagement strategies, and the initiation and follow-up of prior authorizations. Utilizing proven Blueprints, Prosper AI’s agents are primed for immediate deployment and are already equipped with knowledge on key call scenarios. Distinctively, Prosper AI addresses the entirety of the patient experience through a comprehensive, all-in-one platform, eliminating the need for multiple vendors dedicated to scheduling, benefits verification, and billing through fully automated processes. Patient interactions are streamlined as there are no menus or hold times; the advanced Gen 3 agents are capable of comprehending natural language, adeptly navigating mid-call topic shifts, responding to inquiries, and managing scheduling tasks including rescheduling and cancellations. Furthermore, they efficiently gather intake and insurance information while seamlessly updating the practice management system or electronic health record in real-time, ensuring a smooth and integrated healthcare experience for all users.

Description

Zo, developed by Zocdoc, is an innovative AI-driven phone assistant designed to swiftly manage inbound scheduling calls, eliminating the frustration of hold times and traditional IVR systems while efficiently booking patient appointments directly into existing electronic health record (EHR) systems through natural, conversational dialogue. This tool can handle an unlimited number of concurrent calls around the clock, autonomously addressing up to 70% of scheduling inquiries and only passing more complicated issues to human staff as necessary. Zo can be tailored to fit the specific booking protocols of different practices, integrates flawlessly with their telecommunication and EHR systems, and smartly directs patients by, for example, sending routine requests to nurse practitioners while reserving more complex matters for physicians. Practices are charged only for successfully scheduled appointments, avoiding any upfront costs, per-minute fees, or lengthy contracts, thus presenting a low-risk option for implementation. Initial users have reported that average call resolution times are under 3 minutes and 30 seconds without any hold time, coupled with patient satisfaction ratings that surpass 80%. This level of efficiency not only enhances workflow but also significantly improves the overall patient experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Cloud Platform

Integrations

Google Cloud Platform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Prosper AI

Founded

2024

Country

United States

Website

www.getprosper.ai/

Vendor Details

Company Name

Zocdoc

Founded

2007

Country

United States

Website

www.zocdoc.com/about/ai-phone-assistant/

Product Features

Revenue Cycle Management

Accounts Receivable
Claims Management
Collections Management
EHR/EMR Integration
For Healthcare
ICD-10 Compliance
Insurance Verification
Medical Billing
Patient Portal
Patient Registration
Patient Scheduling
Payment Processing

Alternatives

Alternatives