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features
design
support

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Description

The exceptional level of success in EDI that we achieve can serve as a significant edge for your business. At the forefront of all Promethean B2B Integration offerings stands our Prometheus MANAGED EDI solution, which has been at the cutting edge since its introduction over 20 years ago. This solution has advanced beyond the capabilities, reliability, and customization options provided by any other EDI service provider available today. It serves as a single-sourced, hosted, multi-tenant, cloud-based EDI software solution tailored for your needs. For companies that handle all EDI systems and processes in-house, the ON DEMAND aspect of Prometheus presents an exciting opportunity! This innovative offering combines translation software, communication technologies, and service strategies into a unified, hosted, multi-tenant, cloud-based EDI solution that is available for on-demand utilization. Prometheus ON DEMAND operates on a subscription model, granting immediate access, cost-effective and scalable pricing, along with a flexible approach to address your mapping requirements. By choosing this solution, you can streamline your operations and enhance your overall efficiency in managing EDI processes.

Description

Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SaaSOps Marketizer No 

Integrations

SaaSOps Marketizer Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Promethean Software Services

Country

United States

Website

prometheanssi.com/products/prometheus/

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-connect

Product Features

EDI

AS2 Applications Yes 
AS2 Specification Compliance Yes 
Archiving & Retention Yes 
Certificate Management Yes 
Configuration Data Searching Yes 
Data Format Translator Yes 
Flexible Licensing Yes 
Full Logging Yes 
Labeling Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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