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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Proficy Workflow equips operators with engaging, sequential guidance to ensure they take the appropriate actions at the optimal moments. By transitioning from traditional paper-based approaches to electronic systems, operators can achieve greater consistency and reliability in their procedures. This versatile tool enables the digitization of both manual and automated processes across an entire organization, benefiting everyone from plant operators and maintenance personnel to field teams and management. It allows for the filtering of HMI/SCADA and MES alarms, automating responses and directing necessary actions to the appropriate individuals. With straightforward instructions, teams can react more swiftly to incidents, leading to improved operational efficiency. By utilizing dynamic, interactive work instructions and electronic standard operating procedures (eSOPs), organizations can minimize errors, reduce costs, and mitigate risks. This system provides operators with the necessary steps at critical times, enhancing the effectiveness of electronic work instructions. Moreover, it ensures adherence to processes that lead to superior quality, reduced waste, compliance with regulatory standards, and enhanced safety measures. Ultimately, implementing Proficy Workflow not only streamlines operations but also fosters a culture of continuous improvement throughout the organization.

Description

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Desktop.com No 
IBM Maximo Application Suite Yes 
Indent No 
Infor CRM Yes 
Outdoo AI No 
Rippling No 
Teamstack No 
Trimble Cityworks Yes 
Zendesk No 

Integrations

Desktop.com Yes 
IBM Maximo Application Suite No 
Indent Yes 
Infor CRM No 
Outdoo AI Yes 
Rippling Yes 
Teamstack Yes 
Trimble Cityworks No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$57.00/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GE Vernova

Country

United States

Website

www.ge.com/digital/applications/hmi-scada/workflow

Vendor Details

Company Name

Blue Mango Learning Systems

Founded

2004

Country

United States

Website

www.bluemangolearning.com

Product Features

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

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