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Description

With Proactive Campaigns for Zendesk you can quickly categorize customers in Zendesk lists and send email campaigns to multiple recipients using just one click. It can also be used as an alternative to Zendesk / Mailchimp. Send as many mass emails as you need from Zendesk directly. Send emails to test recipients Follow-up campaigns should be launched With integrated Email Tracking, you can view email statuses. You can assign campaigns to agents, groups, or brands Use an alias to type and send emails Add CCs in your emails Agents can share contact lists and campaigns Choose from the list of already created CSV files or import CSV files with data. Add formatting to your email body To create brand emails, use HTML code Integrates with analytics tools Set up triggers and schedule campaigns Zendesk tickets can be created with any status automatically Send internal notes in bulk Allow contacts to unsubscribe Get feedback through CSAT surveys and ratings

Description

Engage with clients through a call center solution seamlessly integrated into the Zendesk ticketing platform. In today's world, where communication often occurs via email and social media, a phone call remains a highly effective method for addressing issues. By providing support over the phone, agents can tackle intricate problems more swiftly and offer tailored assistance. Facilitate these interactions smoothly with Zendesk Talk, which is a cloud-based call center application embedded within the Zendesk Support system. This integration enables customer service teams to handle phone inquiries using the same interface they rely on for all other communication channels. With access to comprehensive customer histories, automatic ticket generation, and the ability to record calls, agents can prioritize meaningful conversations without being bogged down by procedural tasks. For fast inquiries and simple updates, consider utilizing text messaging with your customers. The text feature allows agents to receive messages, automate notifications, and send proactive communications, ensuring that every exchange is logged as a ticket—complete with built-in workflows, analytics, and thorough customer insights. By combining these tools, your team can enhance overall efficiency and elevate the customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zendesk
Airbyte
Campaign Monitor
Daisee
Data Virtuality
Geckoboard
IntraManager
Mailchimp
Mindsay
Okta
Rafiki
Rivery
Slack
Zendesk Chat
Zendesk Explore
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine

Integrations

Zendesk
Airbyte
Campaign Monitor
Daisee
Data Virtuality
Geckoboard
IntraManager
Mailchimp
Mindsay
Okta
Rafiki
Rivery
Slack
Zendesk Chat
Zendesk Explore
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine

Pricing Details

$5/month/user
Free Trial
Free Version

Pricing Details

$19 per agent per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GrowthDot

Founded

2017

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/talk/

Product Features

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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