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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ProSoftXP delivers comprehensive access to real-time logistics, contracts, and accruals, ensuring a seamless flow of information. With exceptional risk management tools that include built-in lot control and traceability features, ProSoftXP enhances operational effectiveness. Our logistics management system is designed to elevate efficiency within your logistics and accounting teams to an advanced and integrated level. Drawing on three decades of experience in providing software solutions tailored to the agri-business sector, ProSoftXP's cannabis management software offers a powerful solution featuring full traceability and lot tracking for every plant, all in accordance with the Cannabis Act's requirements. Additionally, ProSoftXP presents unique modular solutions that cater to all your agronomy needs, encompassing process manufacturing monitoring and product costing. A specialized module for analyzing plant food enables the formulation of nutrient blends based on user-defined specifications. Lastly, ProSoftXP efficiently manages the multimodal transport of products or bulk commodities, ensuring smooth logistics operations.

Description

The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ProSoftXP

Founded

1978

Country

Canada

Website

prosoftxp.com

Vendor Details

Company Name

Vortalsoft

Founded

2000

Country

United States

Website

www.vortalsoft.com/contact-center-solutions/

Product Features

Food Manufacturing

Compliance No 
ERP No 
Food Safety No 
Food Traceability No 
Ingredient Management No 
Production Scheduling No 
Quality Management No 
Recall Tracking No 
Recipe Management No 
Seasonal Demand Forecasting No 
Supply Chain Management No 

Food Traceability

CRM No 
Order Management No 
Product Lifecycle Management No 
Production Management No 
Quality Control No 
Recall Management No 
Recipe Management No 
Traceability No 
Traceback & Traceforward No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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