Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ProSoftXP delivers comprehensive access to real-time logistics, contracts, and accruals, ensuring a seamless flow of information. With exceptional risk management tools that include built-in lot control and traceability features, ProSoftXP enhances operational effectiveness. Our logistics management system is designed to elevate efficiency within your logistics and accounting teams to an advanced and integrated level. Drawing on three decades of experience in providing software solutions tailored to the agri-business sector, ProSoftXP's cannabis management software offers a powerful solution featuring full traceability and lot tracking for every plant, all in accordance with the Cannabis Act's requirements. Additionally, ProSoftXP presents unique modular solutions that cater to all your agronomy needs, encompassing process manufacturing monitoring and product costing. A specialized module for analyzing plant food enables the formulation of nutrient blends based on user-defined specifications. Lastly, ProSoftXP efficiently manages the multimodal transport of products or bulk commodities, ensuring smooth logistics operations.
Description
The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ProSoftXP
Founded
1978
Country
Canada
Website
prosoftxp.com
Vendor Details
Company Name
Vortalsoft
Founded
2000
Country
United States
Website
www.vortalsoft.com/contact-center-solutions/
Product Features
Food Manufacturing
Compliance
No
ERP
No
Food Safety
No
Food Traceability
No
Ingredient Management
No
Production Scheduling
No
Quality Management
No
Recall Tracking
No
Recipe Management
No
Seasonal Demand Forecasting
No
Supply Chain Management
No
Food Traceability
CRM
No
Order Management
No
Product Lifecycle Management
No
Production Management
No
Quality Control
No
Recall Management
No
Recipe Management
No
Traceability
No
Traceback & Traceforward
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes