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Description
Prefect Horizon serves as a managed AI infrastructure platform within the extensive Prefect product ecosystem, enabling teams to deploy, govern, and manage Model Context Protocol (MCP) servers and AI agents on an enterprise level with essential production-ready capabilities like managed hosting, authentication, access control, observability, and governance of tools. By leveraging the FastMCP framework, it transforms MCP from merely a protocol into a comprehensive platform featuring four integrated core components: Deploy, which facilitates the rapid hosting and scaling of MCP servers through CI/CD and monitoring; Registry, which acts as a centralized repository for first-party, third-party, and curated MCP endpoints; Gateway, which provides role-based access control, authentication, and audit logs to ensure secure and governed access to tools; and Agents, which offer user-friendly interfaces that can be deployed in Horizon, Slack, or accessible via MCP, allowing business users to engage with context-aware AI without requiring technical expertise in MCP. This multifaceted approach ensures that organizations can effectively harness AI capabilities while maintaining robust governance and security protocols.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
GitHub
Salesforce
Slack
Aha!
Apache Solr
Contentful
Higher Logic Vanilla
Joomla!
Khoros
Microsoft Teams
Integrations
GitHub
Salesforce
Slack
Aha!
Apache Solr
Contentful
Higher Logic Vanilla
Joomla!
Khoros
Microsoft Teams
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Prefect
Founded
2018
Country
United States
Website
www.prefect.io/horizon
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery