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Description
Traditional routers, mesh WiFi systems, and WiFi extenders often struggle to provide a universal WiFi speed that adapts to the ever-evolving nature of home environments. In response to this challenge, we developed HomePass, a solution designed to enhance every aspect of the home network by evolving in tandem with life’s changes. Central to this comprehensive system is an unparalleled and stable WiFi connection, facilitated by innovative, cloud-based technology that adapts seamlessly. Additionally, users benefit from easy management of device and user access, cutting-edge AI-driven security, improved data visibility and protection, WiFi motion sensing capabilities, and an array of future services we envision. By utilizing HomePass, you can significantly enhance your subscribers’ experience with a dynamic suite of Smart Home Services that continuously optimizes and evolves for the connected household. Furthermore, to better understand and engage with your subscriber community, leverage Harvest to identify trends, extract valuable insights, and implement actions like never before. This combination not only empowers your network but also fosters a deeper connection with users through personalized service and insights.
Description
Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.
API Access
Has API
API Access
Has API
Integrations
CDG Elements
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Plume Design
Founded
2015
Country
United States
Website
www.plume.com
Vendor Details
Company Name
RouteThis
Founded
2013
Country
Canada
Website
routethis.com/platform/
Product Features
IoT
Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization
Product Features
Network Troubleshooting
Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring