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Description

Planview ChangePoint automates professional services automation for service-first businesses, allowing them to reduce quote-to cash and increase profitability. ChangePoint Services Automation (SA), an end-to-end software application that powers the entire engagement lifecycle, is a Professional, Managed, or Embedded service software application. ChangePoint SA facilitates efficient orchestration of engagements and projects. It does this by identifying service opportunities, contract and project management, invoicing, and revenue recognition. This allows for better financial control, informed business planning, and increased revenue growth. All key information about customers is grouped in a way that makes sense. Keep track of your key customer contacts so you can reach them whenever needed. Based on the most important KPIs, you can instantly assess the health of your customer lifecycle. You can capitalize on every financial opportunity by understanding every aspect of the customer's lifecycle.

Description

Tekst is an advanced AI platform designed for enterprises, converting disorganized inboxes into efficient workflows by meticulously analyzing every email, ticket, and chat through a specialized model that comprehends the unique language, context, and intent of your organization. It streamlines the process by automatically tagging, prioritizing, and directing messages to the appropriate teams or systems, thereby removing the need for manual sorting and reducing backlog. Seamlessly integrating with existing tools, Tekst offers comprehensive operational insights, monitoring key metrics such as message type, response times, and resolution effectiveness while facilitating automated processes like order intake, case management, accounts payable, and quote-to-cash operations. With the ability to interpret complex messages and handle multilingual content with near-human accuracy, Tekst evolves continuously, ensuring significant outcomes such as 90% classification accuracy, tripled resolution speed, and a return on investment realized within just weeks. This innovative solution not only enhances productivity but also empowers organizations to focus on strategic initiatives by minimizing the time spent on routine communications.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

NetSuite
Salesforce
Cognita
EnNovate
GENESYS
HubSpot CRM
Infor CRM
Looker
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
Oracle Fusion Cloud ERP
SAP Cloud Platform
SAP ERP
SOFTRAX Revenue Management System
Sugar Sell
Tableau
Zendesk

Integrations

NetSuite
Salesforce
Cognita
EnNovate
GENESYS
HubSpot CRM
Infor CRM
Looker
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
Oracle Fusion Cloud ERP
SAP Cloud Platform
SAP ERP
SOFTRAX Revenue Management System
Sugar Sell
Tableau
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Planview

Founded

1989

Country

United States

Website

www.planview.com/products-solutions/products/changepoint/

Vendor Details

Company Name

Tekst

Founded

2022

Country

Belgium

Website

www.tekst.com

Product Features

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Product Features

Accounts Payable

Approval Process Control
Bank Reconciliation
Cash Management
Check Writing
Duplicate Payment Alert
Fraud Detection
General Ledger Entry
Vendor Management

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

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