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Description
Pine is an innovative AI assistant crafted to manage customer support tasks on your behalf, thereby significantly reducing expenses, terminating subscriptions, and addressing a variety of service-related concerns. By scrutinizing your bills, Pine reveals potential savings and negotiates with service providers to obtain the most advantageous rates across various services, including mobile phones, internet, cable television, landline services, home security systems, and satellite radio. Furthermore, Pine tackles unwarranted fees by contacting banks or credit card companies to have charges such as overdraft fees, account maintenance fees, wire transfer fees, and late payment fees removed, allowing you to keep more of your hard-earned money. In addition to financial savings, Pine also helps file complaints regarding billing inaccuracies, service disruptions, or excessive charges with utility companies, working diligently to secure corrections, refunds, or necessary adjustments with minimal effort from you. This comprehensive support ensures that you not only save money but also experience greater peace of mind regarding your financial dealings.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
Adobe Experience Manager
Adobe Marketo Engage
Aha!
Appinium
Confluence
Contentful
Docebo
Dropbox
Guru
Jive
Integrations
Adobe Experience Manager
Adobe Marketo Engage
Aha!
Appinium
Confluence
Contentful
Docebo
Dropbox
Guru
Jive
Pricing Details
$300 per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pine
Country
United States
Website
www.19pine.ai/
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery