Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
SolidPass stands out as a frontrunner in the realm of cutting-edge strong authentication, offering protection to businesses and their clientele against fraud, cyber threats, and data breaches through sophisticated security solutions. By transforming mobile devices, web browsers, and desktop applications into powerful security tokens, SolidPass eliminates the reliance on cumbersome hardware tokens. This innovation not only delivers top-tier security at a significantly reduced cost but also alleviates the complications associated with traditional physical two-factor authentication methods. Furthermore, SolidPass effectively reconciles the classic dilemma between user-friendliness and enhanced security, making Challenge-Response (CR) and Transaction Data Signing (TDS) more accessible through innovative features like barcode scanning. The incorporation of barcode scanning into the authentication process enhances both usability and convenience while streamlining security measures. This advancement represents a significant leap forward in simplifying complex authentication processes for users.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Check Point CloudGuard
No
Cisco AnyConnect
No
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
InteractionSync
Yes
Juniper Identity Management Service
No
Verizon Cloud
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Check Point CloudGuard
Yes
Cisco AnyConnect
Yes
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
InteractionSync
No
Juniper Identity Management Service
Yes
Verizon Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
SolidPass
Founded
2009
Website
www.solidpass.com