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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Description

SolidPass stands out as a frontrunner in the realm of cutting-edge strong authentication, offering protection to businesses and their clientele against fraud, cyber threats, and data breaches through sophisticated security solutions. By transforming mobile devices, web browsers, and desktop applications into powerful security tokens, SolidPass eliminates the reliance on cumbersome hardware tokens. This innovation not only delivers top-tier security at a significantly reduced cost but also alleviates the complications associated with traditional physical two-factor authentication methods. Furthermore, SolidPass effectively reconciles the classic dilemma between user-friendliness and enhanced security, making Challenge-Response (CR) and Transaction Data Signing (TDS) more accessible through innovative features like barcode scanning. The incorporation of barcode scanning into the authentication process enhances both usability and convenience while streamlining security measures. This advancement represents a significant leap forward in simplifying complex authentication processes for users.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Check Point CloudGuard No 
Cisco AnyConnect No 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
Juniper Identity Management Service No 
Verizon Cloud Yes 

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Check Point CloudGuard Yes 
Cisco AnyConnect Yes 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
Juniper Identity Management Service Yes 
Verizon Cloud No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Vendor Details

Company Name

SolidPass

Founded

2009

Website

www.solidpass.com

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