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support

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Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Description

SecondFactor is a cloud-based solution designed for creating, dispatching, and validating one-time passcodes (OTPs) essential for account creation, login processes, and various phone verification tasks. Product and engineering teams can seamlessly integrate this service using APIs and SDKs available for Kotlin, Swift, Dart, TypeScript, and back-end development, while overseeing authentication templates via an intuitive dashboard. Each OTP is processed through a Price Intelligence Engine, which determines the most cost-effective eligible communication channel based on the recipient's location and account status. In cases where delivery isn't confirmed within an eight-second window, the system automatically attempts to use the next available channel. SecondFactor is compatible with multiple messaging platforms, including SMS, WhatsApp, Viber, and RCS, depending on the recipient's details and account configurations. Users can access detailed delivery logs that outline the destination, channel used, status of the transaction, and associated costs for every request. By managing the entire OTP lifecycle—from generation and delivery to verification—SecondFactor enables teams to effortlessly incorporate phone verification into their applications while optimizing delivery across various channels and regions. This comprehensive approach not only enhances security but also improves user experience during the verification process.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
Verizon Cloud Yes 

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
Verizon Cloud No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Vendor Details

Company Name

SecondFactor

Founded

2020

Country

Singapore

Website

secondfactor.ai

Alternatives

Alternatives

No Alternatives
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