Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
SecondFactor is a cloud-based solution designed for creating, dispatching, and validating one-time passcodes (OTPs) essential for account creation, login processes, and various phone verification tasks. Product and engineering teams can seamlessly integrate this service using APIs and SDKs available for Kotlin, Swift, Dart, TypeScript, and back-end development, while overseeing authentication templates via an intuitive dashboard. Each OTP is processed through a Price Intelligence Engine, which determines the most cost-effective eligible communication channel based on the recipient's location and account status. In cases where delivery isn't confirmed within an eight-second window, the system automatically attempts to use the next available channel. SecondFactor is compatible with multiple messaging platforms, including SMS, WhatsApp, Viber, and RCS, depending on the recipient's details and account configurations. Users can access detailed delivery logs that outline the destination, channel used, status of the transaction, and associated costs for every request. By managing the entire OTP lifecycle—from generation and delivery to verification—SecondFactor enables teams to effortlessly incorporate phone verification into their applications while optimizing delivery across various channels and regions. This comprehensive approach not only enhances security but also improves user experience during the verification process.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Amazon Connect
Yes
Amazon Web Services (AWS)
Yes
Genesys Cloud CX
Yes
GigaSECURE
Yes
Gigamon
Yes
InteractionSync
Yes
Verizon Cloud
Yes
Integrations
Amazon Connect
No
Amazon Web Services (AWS)
No
Genesys Cloud CX
No
GigaSECURE
No
Gigamon
No
InteractionSync
No
Verizon Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
SecondFactor
Founded
2020
Country
Singapore
Website
secondfactor.ai
Product Features
Product Features
Alternatives
Alternatives
No Alternatives