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Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
Description
Enhance your decision-making regarding fraud and payments by focusing on the unique fraud challenges your business encounters with a tailored solution. Utilize a blend of advanced technologies to thwart fraudulent activities, while optimizing operations to allow automated systems to handle the routine tasks. Leverage link analysis to foresee and prevent fraudulent transactions effectively. Design and modify rules that align with your organization's goals and priorities. Validate user information against our extensive database of identified fraudsters, ensuring your defenses remain robust. Our adaptable platform is equipped to meet your evolving fraud issues, providing reliable solutions, insightful analysis, and strategic recommendations to address current and future fraud threats. We simplify the payment process for both merchants and payment service providers, offering enhanced oversight of the authentication procedure through our fully-accredited 3DS Server and SDKs. When integrated with our fraud detection mechanisms, we effectively neutralize malicious activities, guaranteeing your customers enjoy an unparalleled experience while shopping. By investing in our solutions, you are not only safeguarding your business but also fostering trust with your clientele.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1300.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/
Vendor Details
Company Name
Ravelin Technology
Country
United Kingdom
Website
www.ravelin.com
Product Features
Product Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval