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Description

Phi-4-reasoning is an advanced transformer model featuring 14 billion parameters, specifically tailored for tackling intricate reasoning challenges, including mathematics, programming, algorithm development, and strategic planning. Through a meticulous process of supervised fine-tuning on select "teachable" prompts and reasoning examples created using o3-mini, it excels at generating thorough reasoning sequences that optimize computational resources during inference. By integrating outcome-driven reinforcement learning, Phi-4-reasoning is capable of producing extended reasoning paths. Its performance notably surpasses that of significantly larger open-weight models like DeepSeek-R1-Distill-Llama-70B and nears the capabilities of the comprehensive DeepSeek-R1 model across various reasoning applications. Designed for use in settings with limited computing power or high latency, Phi-4-reasoning is fine-tuned with synthetic data provided by DeepSeek-R1, ensuring it delivers precise and methodical problem-solving. This model's ability to handle complex tasks with efficiency makes it a valuable tool in numerous computational contexts.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Hugging Face
Microsoft Azure
Microsoft Foundry
Microsoft Foundry Models
NVIDIA Nemotron
Salesforce
Salesforce Agentforce

Integrations

Hugging Face
Microsoft Azure
Microsoft Foundry
Microsoft Foundry Models
NVIDIA Nemotron
Salesforce
Salesforce Agentforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/blog/one-year-of-phi-small-language-models-making-big-leaps-in-ai/

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

Product Features

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