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Description

ServiceNow can automate data extraction and workflow connectivity for IT service professionals. Perhaps you are pulling data from the business into a data warehouse or your users want to use their preferred BI tools to run analytics. You may be looking for a simplified way to pass work to external service providers or departments without duplicating effort. This will allow you to keep track of progress and provide visibility into service levels. Perspectium solutions enable ServiceNow customers to move tens or millions of records every single day for a variety reasons. We offer the only way to do this, as a fully managed service (just as ServiceNow), with a minimal performance impact.

Description

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

1Data No 
ARGOS No 
Amazon AppFlow No 
BCMLogic Next No 
Carbon Black EDR No 
Check Point Infinity No 
EmpowerID No 
InCountry No 
Microsoft Exchange No 
Polarity No 
Saasment No 
Sassafras AllSight No 
Sematext Cloud No 
SpiceX No 
Sprocket Security No 
Stuut No 
Swish.ai No 
Tribal No 
TrustCloud No 
Zoomin No 

Integrations

1Data Yes 
ARGOS Yes 
Amazon AppFlow Yes 
BCMLogic Next Yes 
Carbon Black EDR Yes 
Check Point Infinity Yes 
EmpowerID Yes 
InCountry Yes 
Microsoft Exchange Yes 
Polarity Yes 
Saasment Yes 
Sassafras AllSight Yes 
Sematext Cloud Yes 
SpiceX Yes 
Sprocket Security Yes 
Stuut Yes 
Swish.ai Yes 
Tribal Yes 
TrustCloud Yes 
Zoomin Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$100 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Idera

Founded

2000

Country

United States

Website

www.perspectium.com

Vendor Details

Company Name

ServiceNow

Founded

2003

Country

United States

Website

www.servicenow.com

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources Yes 
Web Services Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling No 
Task Management Yes 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management No 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Alternatives

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