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Average Ratings 0 Ratings
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
Description
Qualitygram is a dynamic real-time issue capture and problem-solving platform designed to empower modern manufacturing teams with efficient quality management. Through mobile or web access, operators can immediately log quality issues on the shop floor, including rich media like photos and videos, along with part numbers and detailed comments. The system replaces fragmented communication channels such as emails, WhatsApp messages, and spreadsheets with a centralized, visual workflow that ensures better traceability and accountability across departments. Qualitygram enhances cross-functional collaboration by allowing users to tag appropriate teams and send real-time alerts, accelerating problem resolution. It features built-in 5-Why and CAPA workflows to facilitate systematic root cause analysis and corrective action planning. Real-time dashboards provide live visibility into issue status and defect trends, enabling teams to monitor performance continuously. The platform also supports COPQ (Cost of Poor Quality) tracking to quantify the impact of defects. With optional AI-driven trend detection, Qualitygram helps manufacturing teams identify recurring issues early and improve quality outcomes.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Vendor Details
Company Name
ORCA LEAN
Founded
2021
Country
United States
Website
www.orcalean.com/qualitygram
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Product Features
Manufacturing
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management