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Description
Companies focused on technology, academic institutions, legal experts in intellectual property, and consultants dedicated to innovation are increasingly turning to Patent Inspiration for its exceptional features. This platform allows users to manipulate data into a rich variety of visual representations. With its dashboard providing a comprehensive overview of patent information, users can easily delve into specific details at any moment. Our software stands out in the market, as many of its functionalities are not available in other tools. Over the years, Patent Inspiration has been the primary software utilized in numerous innovation initiatives. Additionally, potential users can engage in a project trial before making a commitment to purchase the software. We also provide studies that focus on problem-solving, innovation, and market identification to demonstrate the effectiveness and capabilities of Patent Inspiration, ensuring our clients can make informed decisions.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
API Access
Has API
Integrations
Talkdesk
Pricing Details
€200 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Patent Inspiration
Website
www.patentinspiration.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/