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Description

Companies focused on technology, academic institutions, legal experts in intellectual property, and consultants dedicated to innovation are increasingly turning to Patent Inspiration for its exceptional features. This platform allows users to manipulate data into a rich variety of visual representations. With its dashboard providing a comprehensive overview of patent information, users can easily delve into specific details at any moment. Our software stands out in the market, as many of its functionalities are not available in other tools. Over the years, Patent Inspiration has been the primary software utilized in numerous innovation initiatives. Additionally, potential users can engage in a project trial before making a commitment to purchase the software. We also provide studies that focus on problem-solving, innovation, and market identification to demonstrate the effectiveness and capabilities of Patent Inspiration, ensuring our clients can make informed decisions.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Talkdesk

Integrations

Talkdesk

Pricing Details

€200 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Patent Inspiration

Website

www.patentinspiration.com

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Product Features

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