Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ParcelWILL is CWILL’s all-in-one post-purchase management platform designed to transform how Shopify DTC brands handle fulfillment and returns. Previously known as ParcelPanel, the updated solution unifies order tracking, automated returns, and shipping protection under one dashboard. Merchants can replace generic carrier pages with branded tracking experiences that reduce “Where is my order?” inquiries by up to 75%. Automated notifications and real-time updates keep customers informed, building trust and driving repeat purchases. The returns and exchanges system prioritizes exchange-first workflows, helping brands recover lost revenue instead of issuing refunds. A self-service portal reduces manual support workload while streamlining operations for internal teams. Shipping protection options at checkout safeguard margins and resolve claims quickly, minimizing friction. ParcelWILL integrates with 50+ Shopify apps and supports 1,400+ global carriers for comprehensive tracking coverage. Built for Shopify certification ensures security, performance, and seamless compatibility. With measurable improvements in retention and repeat sales, ParcelWILL turns post-purchase moments into long-term revenue opportunities.

Description

Leveraging our advanced returns platform alongside a robust global carrier network, we offer tailored return solutions that cater specifically to your customers, drawing on our extensive experience and exceptional customer service. By equipping retailers with insightful data and enhanced visibility, we enable smarter return processes that not only benefit retailers and customers but also have a positive impact on the environment. ZigZag's eco-friendly return options help cut costs while reducing carbon emissions and paper waste. Although returns can significantly affect your bottom line, ZigZag empowers you to take control of the situation effectively. Our user-friendly approach allows for the seamless implementation of paid returns, ensuring that your products are swiftly returned to the market. By partnering with ZigZag, you can optimize your revenue streams while simultaneously lowering operational expenses, ultimately fostering a more sustainable retail ecosystem. With us, managing returns becomes a strategic advantage rather than a burden.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Shopify
CWILL
DSers
Dianxiaomi
EComposer
FedEx Ship Manager
Fera
Judge.me
Klaviyo
PageFly
Ryviu
Sendcloud
ShipStation
Shippo
Shopify Plus
Stamped
UpOrder
Weglot
WooCommerce
Zendesk

Integrations

Shopify
CWILL
DSers
Dianxiaomi
EComposer
FedEx Ship Manager
Fera
Judge.me
Klaviyo
PageFly
Ryviu
Sendcloud
ShipStation
Shippo
Shopify Plus
Stamped
UpOrder
Weglot
WooCommerce
Zendesk

Pricing Details

$11 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com/parcelwill/

Vendor Details

Company Name

ZigZag Global

Founded

2015

Country

United Kingdom

Website

www.zigzag.global

Product Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Product Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Alternatives

Alternatives