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Average Ratings 0 Ratings

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features
design
support

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Description

ParcelWILL is CWILL’s all-in-one post-purchase management platform designed to transform how Shopify DTC brands handle fulfillment and returns. Previously known as ParcelPanel, the updated solution unifies order tracking, automated returns, and shipping protection under one dashboard. Merchants can replace generic carrier pages with branded tracking experiences that reduce “Where is my order?” inquiries by up to 75%. Automated notifications and real-time updates keep customers informed, building trust and driving repeat purchases. The returns and exchanges system prioritizes exchange-first workflows, helping brands recover lost revenue instead of issuing refunds. A self-service portal reduces manual support workload while streamlining operations for internal teams. Shipping protection options at checkout safeguard margins and resolve claims quickly, minimizing friction. ParcelWILL integrates with 50+ Shopify apps and supports 1,400+ global carriers for comprehensive tracking coverage. Built for Shopify certification ensures security, performance, and seamless compatibility. With measurable improvements in retention and repeat sales, ParcelWILL turns post-purchase moments into long-term revenue opportunities.

Description

Transform returns from a liability into an asset by rapidly restocking inventory. Prioritize high-return items to enhance customer service and gain insights into fraud and quality issues. With seamless integration, you can begin collaborating with Two Boxes immediately upon signing. Experience a return processing speed that is twice as fast as before. Streamline and digitize your brand’s standard operating procedures (SOPs) to reduce training time and boost visibility into performance metrics. Ensure that you capture 100% of the necessary data to drive revenue growth and operational efficiency while accurately billing for value-added services. Two Boxes not only digitizes your SOPs but also integrates with your logistics or warehouse teams and provides training on our return processing platform. Benefit from real-time visibility into return performance and enhance your return management capabilities. Equip your warehouse staff with Two Boxes software in just a single day, empowering them to efficiently handle returns for all your brands, ensuring a smoother operational flow. By doing so, you can maximize both efficiency and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
Axis LMS Yes 
CJdropshipping Yes 
DSers Yes 
Dianxiaomi Yes 
EComposer Yes 
FedEx Ship Manager Yes 
GemPages Yes 
Happy Returns No 
Intercom Yes 
Klaviyo Yes 
Loop Returns No 
Loox Yes 
Omnisend Yes 
PageFly Yes 
ShipStation Yes 
Shopify Plus Yes 
The Arrive Platform No 
WooCommerce Yes 
Zendesk Yes 

Integrations

Shopify Yes 
Axis LMS No 
CJdropshipping No 
DSers No 
Dianxiaomi No 
EComposer No 
FedEx Ship Manager No 
GemPages No 
Happy Returns Yes 
Intercom No 
Klaviyo No 
Loop Returns Yes 
Loox No 
Omnisend No 
PageFly No 
ShipStation No 
Shopify Plus No 
The Arrive Platform Yes 
WooCommerce No 
Zendesk No 

Pricing Details

$11 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com/parcelwill/

Vendor Details

Company Name

Two Boxes

Founded

2022

Country

United States

Website

www.twoboxes.com

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Alternatives

Alternatives