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ease
features
design
support

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Description

Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.

Description

Our extensive range of products encompasses VNA, PACS systems, Radiology Information Systems (RIS), Diagnostic Viewers, and AI-driven Medical Diagnostic Support Solutions (MDSS) tailored for applications such as MMG, CT chest, ECG, and endoprosthesis imaging via X-ray. With over 300,000 active users each month and 20,000 units of diagnostic equipment seamlessly integrated with our PACS|VNA, we are proud to provide cutting-edge technological solutions designed to enhance patient care. We are eager to share our expertise in healthcare digitalization, aimed at enriching the lives of patients through improved diagnostic processes. Our commitment extends to facilitating the adoption of our solutions to streamline workflows for end users, including radiologists, oncologists, and cardiologists. Drawing on 14 years of experience collaborating with 5,000 clinics, we have developed core competencies that support a comprehensive and modular platform for the entire imaging process, independent of vendor constraints. Additionally, our AI-based medical decision support systems are designed to efficiently prioritize cases with pathologies on a single screen, utilizing a red-yellow-green alert system to enhance clinical decision-making. This innovative approach ensures that healthcare providers can focus on what truly matters: delivering exceptional patient care.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

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Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$1000
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

PTC

Founded

1984

Country

United States

Website

www.ptc.com/en/products/service-knowledge-diagnostics

Vendor Details

Company Name

ROKAPAX

Founded

2010

Country

Cyprus

Website

www.rokapax.com

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Product Features

Radiology

Audit Trail
Billing & Invoicing
Claims Management
EDI
EMR HL7 Bridge
Image Fusion
PACS Integration
Patient Scheduling
Scanning Input
Teleradiology
Wait List Management

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