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Description
Ovebot serves as an AI-driven assistant for sales and customer support in online retail environments. Integrated into a chat widget, it utilizes a store's product catalog, website content, and policies to respond to inquiries; it also suggests products aligned with customer intent and current shopping cart items, and can facilitate the addition of products to the shopping cart. For compatible commerce platforms, Ovebot offers real-time updates on stock availability and pricing, along with order status and tracking information, while also managing requests to modify or cancel orders when applicable. Additionally, the assistant is capable of gathering and qualifying leads, seamlessly transferring discussions to human agents, and generating reports on interactions, items viewed, shopping carts, and sales linked to chat engagements. Merchants have the ability to customize the assistant’s settings, including knowledge bases, language preferences, and operational hours via a user-friendly web interface. Ovebot can be integrated through plugins designed for WooCommerce, WordPress, PrestaShop, OpenCart, and Magento, or by utilizing a script for other types of websites. Furthermore, it extends its lead generation capabilities to various sectors such as healthcare, marketing agencies, real estate, and software as a service (SaaS). This versatility makes Ovebot a valuable tool for businesses looking to enhance their customer interaction and sales processes.
Description
Smartsupp chat allows you to have a personal conversation and make your customers happy. This chat solution is used by 283,000 websites and webshops across Europe.
You can view detailed visitor information in our powerful web dashboard. Chat with customers anywhere you are using our mobile apps for Android and iOS. Use automatic messages to engage customers. Get detailed statistics to measure your customer service quality. Visitor recording gives you a better understanding about customer behavior.
Your customers are currently browsing your website. Register for a free account at www.smartsupp.com to start chatting with your customers today.
Key features
Chat box customizable
Customer satisfaction rating
Automated messages
Mobile apps
Shortcuts (canned answers)
Detailled statistics
Integrations with ecommerce platforms
Recording of visitors (session replay).
API Access
Has API
No
API Access
Has API
No
Integrations
WordPress
Yes
CS-Cart Multi-Vendor
No
CS-Cart Store Builder
No
Google Analytics
No
Jimdo
No
Lightspeed Retail
No
Magento
Yes
OpenCart
Yes
PrestaShop
Yes
Shopify
No
Integrations
WordPress
Yes
CS-Cart Multi-Vendor
Yes
CS-Cart Store Builder
Yes
Google Analytics
Yes
Jimdo
Yes
Lightspeed Retail
Yes
Magento
No
OpenCart
No
PrestaShop
No
Shopify
Yes
Pricing Details
€29/month
The Starter plan is €29/month, including VAT. It includes up to 1,000 AI messages per month, one agent, one human-agent seat, and a catalog of up to 2,000 products.
Free Trial
Yes
Free Version
No
Pricing Details
$0.01/month/user
Packages:
FREE forever
STANDARD (10 EUR / month)
PRO (25 EUR / month)
FREE forever
STANDARD (10 EUR / month)
PRO (25 EUR / month)
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
AWeb Design SRL
Founded
2016
Country
Romania
Website
ovebot.ai/en
Vendor Details
Company Name
Smartsupp
Founded
2013
Country
Czech Republic
Website
www.smartsupp.com
Product Features
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes