Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Oracle AI Agent Platform is a comprehensive service designed for the development, implementation, and oversight of sophisticated virtual agents that utilize large language models along with integrated AI technologies. Setting up these agents involves a straightforward multi-step process, allowing them to utilize various tools such as converting natural language into SQL queries, enhancing responses with information from enterprise knowledge repositories, invoking custom functions or APIs, and managing interactions with sub-agents. These agents are capable of engaging in multi-turn conversations while maintaining context, which allows them to address follow-up inquiries and provide personalized, coherent exchanges. To ensure quality and safety, the platform includes built-in guardrails for content moderation, prevention of prompt injection attacks, and safeguarding of personally identifiable information (PII). Additionally, the system offers optional human-in-the-loop mechanisms that enable real-time oversight and the ability to escalate issues when necessary, ensuring a balance between automation and human control. This combination of features positions the Oracle AI Agent Platform as a robust solution for businesses looking to enhance customer interactions through intelligent automation.
Description
The Webex AI Agent offers engaging, lifelike interactions through advanced conversational intelligence, enhancing customer experience across both voice and digital platforms while enabling proactive self-service. By comprehending individual requirements, retaining user history, and adapting to preferences in real time, it ensures a tailored experience for each user. The platform simplifies the creation and implementation of AI agents, allowing for the development of either fully autonomous agents capable of natural dialogues or scripted agents that provide predetermined responses. These AI-driven agents are equipped to manage intricate inquiries by seamlessly integrating with back-office systems to resolve customer concerns comprehensively. Additionally, they can be utilized across multiple communication channels, including voice, SMS, email, live chat, Facebook Messenger, Apple Messages for Business, and WhatsApp, thus offering round-the-clock assistance. When the situation demands, a smooth transition to human agents is possible, with complete context transfer to maintain service continuity. Supporting more than ten languages, the AI Agent effectively breaks down language barriers while enhancing the scalability of customer interactions, ultimately leading to greater satisfaction and efficiency. Furthermore, businesses can leverage analytics from these interactions to continually refine their service delivery.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Cal ID
No
Cisco Adaptive Security Appliance (ASA)
No
Cisco Webex
No
Facebook Messenger
No
Leexi
No
My DSO Manager
Yes
OCI Data Labeling
Yes
Oracle Cloud Infrastructure
Yes
Oracle Database
Yes
Pronnel
No
Integrations
Cal ID
Yes
Cisco Adaptive Security Appliance (ASA)
Yes
Cisco Webex
Yes
Facebook Messenger
Yes
Leexi
Yes
My DSO Manager
No
OCI Data Labeling
No
Oracle Cloud Infrastructure
No
Oracle Database
No
Pronnel
Yes
Pricing Details
$0.003 per 10,000 transactions
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/artificial-intelligence/generative-ai/agents/
Vendor Details
Company Name
Webex
Founded
1995
Country
United States
Website
www.webex.ai/ai-agent.html