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Description
OptiSol's Agentic Process Automation (APA) solutions aim to elevate the standard of task automation by integrating intelligent agents that can make decisions independently and optimize processes. These advanced agents are equipped to understand the context of their environment, predict potential outcomes, and carry out actions with minimal reliance on human operators, leading to improved efficiency across various sectors such as finance, operations, customer service, and supply chain management. Among the standout features of OptiSol's APA are context-sensitive decision-making, proactive management of workflows, ongoing optimization of processes, increased agility in business operations, and the ability to scale effectively. By harnessing these innovative capabilities, organizations can realize smarter automation, accelerate their operational processes, and ensure continuous improvement to maintain a competitive edge in the marketplace. Ultimately, this approach fosters a dynamic environment where businesses can adapt and thrive in response to changing demands.
Description
Introducing an automated support solution that facilitates exceptional experiences and outstanding service at scale. This innovative system can deflect up to 60% of incoming customer inquiries before any tickets are even generated, providing immediate responses at a significantly reduced cost. With your Percept.AI agent, complex tickets are effortlessly transferred to your human team, complete with detailed conversation summaries that enable agents to address tier two and three issues 5-10 times more efficiently. Additionally, you will benefit from comprehensive reports on customer intents through context-aware analytics, allowing you to foresee potential customer problems before they arise. Featuring superior natural language understanding with an impressive accuracy rate exceeding 95%, this technology is driven by our proprietary advancements developed by AI specialists from industry leaders like Google, Facebook, Amazon, and Y-Combinator. Furthermore, this solution not only streamlines support but also enhances overall customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OptiSol Business Solutions
Founded
2007
Country
India
Website
www.optisolbusiness.com
Vendor Details
Company Name
Percept.AI
Founded
2016
Country
United States
Website
percept.ai
Product Features
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management