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Description
Optanik Support serves as a cloud-based help desk designed for IT service providers and internal teams, consolidating email requests, a customer portal without account requirements, Optanik Need Help submissions, and tickets generated through fleet automations and alerts into a single manageable queue. Staff members have the capability to allocate tickets to specific teams or distribute them evenly, categorize them effectively, utilize email templates, and analyze reports for improved efficiency. A single Optanik email and password combination grants access to Support, Keyring, and OptaMeet, enhancing user convenience. When submitting a ticket, requesters can conveniently link an endpoint by providing its serial number during the first request. From within a ticket, staff can also isolate a designated device on the Optanik Network or set up and modify an OptaMeet meeting as needed. Additionally, OptAi can transcribe the meetings organized through tickets and incorporate summaries into internal notes for reference. The service package includes a REST API, MCP, and webhooks for further integration. While requesters enjoy free access, technician seats are offered at a rate of $10 each per month, ensuring budget-friendly options for organizations. For inbound email-to-ticket functionality, a paid Optanik endpoint or a $10 monthly owner seat is necessary, although the owner’s seat is complimentary with the purchase of at least one paid endpoint, creating a flexible pricing structure for diverse needs. This comprehensive setup not only streamlines support processes but also enhances communication and collaboration among team members.
Description
SwarmTix serves as a comprehensive online platform for ticketing and registration tailored to those organizing in-person, virtual, or hybrid events. Event organizers are empowered to design unique event pages, facilitate the sale of both paid and complimentary tickets, and oversee various ticket types alongside reserved seating configurations using seat maps. They also have the ability to implement promotional codes and customize checkout fields to enhance the ticket purchasing experience. The platform handles payment processing through Stripe, which entails a fee of $0.99 plus 1.5% per paid ticket, in addition to the standard Stripe processing charges, whereas events that do not charge for tickets incur no fees. For online events hosted via platforms like Zoom, YouTube, or Vimeo, organizers must subscribe to the Virtual plan, which begins at $28 monthly when billed annually and offers a 14-day free trial for new users. Additionally, organizers can track registrations, oversee attendee management, and utilize a variety of event administration tools to ensure the smooth execution of their ticketed events. This all-in-one solution simplifies the logistics of event management, allowing organizers to focus more on delivering memorable experiences for their attendees.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Model Context Protocol (MCP)
Yes
Stripe
No
Vimeo
No
YouTube
No
Zoom
No
Integrations
Model Context Protocol (MCP)
No
Stripe
Yes
Vimeo
Yes
YouTube
Yes
Zoom
Yes
Pricing Details
$10/technician/month
$10 per technician per month, billed monthly. Requesters can submit tickets for free. Inbound email-to-ticket requires either a paid Optanik endpoint or a $10/month owner seat. The owner seat is free with at least one paid Optanik endpoint.
Free Trial
No
Free Version
Yes
Pricing Details
$0.99 + 1.5%/ticket
Paid tickets incur a $0.99 + 1.5% SwarmTix fee per ticket, plus Stripe processing fees. Free events are free. The Virtual plan starts at $28/month, billed annually, and includes a 14-day free trial.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Optanik
Founded
2026
Country
United States
Website
optaniksupport.com
Vendor Details
Company Name
Doteli
Founded
2017
Country
United States
Website
swarmtix.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Ticketing
Barcode / Ticket Scanning
No
Box Office Management
No
Concessions Management
No
Customer Database
No
Event Management
No
Fundraising Management
No
General Admission
No
Kiosk Ticketing
No
Mobile Ticketing
No
Online Ticketing
No
Onsite Ticketing
No
POS
No
Print-at-Home
No
Reserved Seating
No
Season Tickets
No
Ticket Brokering
No
VIP & Discount Tickets
No
Alternatives
No Alternatives
