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Description
Optanik Support serves as a cloud-based help desk designed for IT service providers and internal teams, consolidating email requests, a customer portal without account requirements, Optanik Need Help submissions, and tickets generated through fleet automations and alerts into a single manageable queue. Staff members have the capability to allocate tickets to specific teams or distribute them evenly, categorize them effectively, utilize email templates, and analyze reports for improved efficiency. A single Optanik email and password combination grants access to Support, Keyring, and OptaMeet, enhancing user convenience. When submitting a ticket, requesters can conveniently link an endpoint by providing its serial number during the first request. From within a ticket, staff can also isolate a designated device on the Optanik Network or set up and modify an OptaMeet meeting as needed. Additionally, OptAi can transcribe the meetings organized through tickets and incorporate summaries into internal notes for reference. The service package includes a REST API, MCP, and webhooks for further integration. While requesters enjoy free access, technician seats are offered at a rate of $10 each per month, ensuring budget-friendly options for organizations. For inbound email-to-ticket functionality, a paid Optanik endpoint or a $10 monthly owner seat is necessary, although the owner’s seat is complimentary with the purchase of at least one paid endpoint, creating a flexible pricing structure for diverse needs. This comprehensive setup not only streamlines support processes but also enhances communication and collaboration among team members.
Description
Stacks is an all-in-one hosted CRM and business workspace that consolidates various functionalities such as customer records, sales pipelines, follow-up tasks, email marketing campaigns, review requests, invoicing, appointment scheduling, support ticket management, and time tracking into a single platform. By providing shared customer records and activity histories, it empowers solo entrepreneurs, freelancers, and small teams to effectively handle leads, sales, billing, bookings, and customer support collaboratively. Users have the ability to manage contacts and deals, design marketing emails, solicit feedback, create estimates and invoices, display their availability, oversee support tickets, and monitor tasks along with billable hours. The core plan offers all seven modules at no cost, accommodating unlimited users and contacts, while the free version includes 50 one-time AI credits, with additional paid plans available for extended AI usage. Additionally, businesses can easily link their own Stripe accounts for payment processing and connect with various supported email providers for seamless delivery. Furthermore, a REST API and MCP endpoint provide scoped access, enabling smooth software integrations for enhanced functionality. This comprehensive approach ensures that users have all the necessary tools to streamline their operations and improve customer relationships.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Model Context Protocol (MCP)
Yes
Brevo
No
Resend
No
SendGrid
No
Stripe
No
Integrations
Model Context Protocol (MCP)
Yes
Brevo
Yes
Resend
Yes
SendGrid
Yes
Stripe
Yes
Pricing Details
$10/technician/month
$10 per technician per month, billed monthly. Requesters can submit tickets for free. Inbound email-to-ticket requires either a paid Optanik endpoint or a $10/month owner seat. The owner seat is free with at least one paid Optanik endpoint.
Free Trial
No
Free Version
Yes
Pricing Details
$0/month
The Free plan costs $0 per month and includes all seven modules, unlimited users and contacts, and 50 one-time AI credits.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Optanik
Founded
2026
Country
United States
Website
optaniksupport.com
Vendor Details
Company Name
Vantage Technologies, LLC
Founded
2026
Website
stackscrm.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Alternatives
No Alternatives
