SeatLayer
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Description
Optanik Support serves as a cloud-based help desk designed for IT service providers and internal teams, consolidating email requests, a customer portal without account requirements, Optanik Need Help submissions, and tickets generated through fleet automations and alerts into a single manageable queue. Staff members have the capability to allocate tickets to specific teams or distribute them evenly, categorize them effectively, utilize email templates, and analyze reports for improved efficiency. A single Optanik email and password combination grants access to Support, Keyring, and OptaMeet, enhancing user convenience. When submitting a ticket, requesters can conveniently link an endpoint by providing its serial number during the first request. From within a ticket, staff can also isolate a designated device on the Optanik Network or set up and modify an OptaMeet meeting as needed. Additionally, OptAi can transcribe the meetings organized through tickets and incorporate summaries into internal notes for reference. The service package includes a REST API, MCP, and webhooks for further integration. While requesters enjoy free access, technician seats are offered at a rate of $10 each per month, ensuring budget-friendly options for organizations. For inbound email-to-ticket functionality, a paid Optanik endpoint or a $10 monthly owner seat is necessary, although the owner’s seat is complimentary with the purchase of at least one paid endpoint, creating a flexible pricing structure for diverse needs. This comprehensive setup not only streamlines support processes but also enhances communication and collaboration among team members.
Description
SeatLayer is seating chart software with reserved-seat ticketing built in. A venue is drawn once in the Venue Designer, up to 200,000 seats across rows, sections, tables, booths, standing areas and floors, then every seat is sold from that one live map.
Charts can start from 58 templates, a floor-plan image or PDF, or a plain description, and each one opens in 3D so buyers can check the view from their seat.
Organisers sell on their own site or a hosted event page and are paid straight to their own account through 14 gateways such as Stripe, PayPal and Square. The same map runs the box office, partner allocations, season tickets and an iPhone door app that works offline. Ticketing platforms can embed the seat map instead, with SDKs for web, iOS, Android, Flutter and React Native.
Hosted tickets cost $0.50 each after the first 25, with no subscription.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Claude
No
Model Context Protocol (MCP)
Yes
PayPal
No
Square Payments
No
Stripe
No
WordPress
No
Integrations
Claude
Yes
Model Context Protocol (MCP)
No
PayPal
Yes
Square Payments
Yes
Stripe
Yes
WordPress
Yes
Pricing Details
$10/technician/month
$10 per technician per month, billed monthly. Requesters can submit tickets for free. Inbound email-to-ticket requires either a paid Optanik endpoint or a $10/month owner seat. The owner seat is free with at least one paid Optanik endpoint.
Free Trial
No
Free Version
Yes
Pricing Details
$0.50 per ticket
Hosted ticketing: first 25 tickets free, then $0.50 per ticket. Seat map SDK: 100 free sold seats each month, then 10 cents down to 5 cents a seat. No subscription; purchased credits never expire.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Optanik
Founded
2026
Country
United States
Website
optaniksupport.com
Vendor Details
Company Name
Paiteq Private Limited
Founded
2026
Country
India
Website
seatlayer.io
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Ticketing
Barcode / Ticket Scanning
Yes
Box Office Management
Yes
Concessions Management
No
Customer Database
No
Event Management
Yes
Fundraising Management
No
General Admission
Yes
Kiosk Ticketing
No
Mobile Ticketing
Yes
Online Ticketing
Yes
Onsite Ticketing
Yes
POS
No
Print-at-Home
Yes
Reserved Seating
Yes
Season Tickets
Yes
Ticket Brokering
No
VIP & Discount Tickets
No
Alternatives
No Alternatives
