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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

OpenText’s MBPM, previously known as Metastorm BPM, offers the tools and flexibility necessary to transform your aspirations for business enhancement into tangible outcomes. In an era marked by heightened competition, shifting regulations, and evolving customer expectations, organizations are increasingly seeking methods to boost their operational effectiveness and adaptability. By utilizing a more dynamic and intelligent business process platform, companies can seamlessly integrate their core applications and data. This integration fosters deeper insights into business operations while enabling the swift design of processes that set them apart from competitors, unencumbered by the limitations of outdated systems. Additionally, leveraging customized user experiences that harness the latest advancements in social, mobile, and cloud technologies is crucial. Through comprehensive business process analysis, organizations can swiftly attain impactful results and stay ahead in today's fast-paced market. Ultimately, the right tools can empower businesses to navigate changes with greater ease and confidence.

Description

Q-nomy aims to enhance every customer interaction by driving increased sales, boosting customer satisfaction, and enriching the overall experience. We believe that the key to fulfilling this goal lies in offering comprehensive Customer Experience Optimization. This approach customizes the unique journey of each customer through both digital and physical service platforms, aligning with their personal backgrounds, expectations, and specific needs. With Customer Experience Optimization, businesses can simultaneously deepen customer engagement and promote additional products and services, all while ensuring personalized interactions across various channels. Our commitment to realizing this vision is reflected in the ongoing refinement and development of our flagship product, Q-Flow, which we continuously improve to better serve our customers. Through these efforts, we aim to set a new standard in customer experience management.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

OpenText Process Automation
Oracle Cloud Infrastructure
SAP Cloud Platform

Integrations

OpenText Process Automation
Oracle Cloud Infrastructure
SAP Cloud Platform

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products-and-solutions/products/digital-process-automation/alternative-process-solutions/opentext-mbpm

Vendor Details

Company Name

Q-Nomy

Founded

2002

Country

United States

Website

www.qnomy.com/q-flow-solution

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Product Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

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