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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OpenText Legal Knowledge Management offers a unified enterprise search and AI-powered insights platform designed specifically for legal teams to locate and leverage critical information quickly across structured and unstructured data silos. The solution searches billions of records spanning employee files, contracts, emails, litigation dockets, and more, helping teams find relevant documents, projects, and subject matter experts in seconds. By automating knowledge sharing with bookmarked content and saved search alerts, it eliminates redundant efforts and improves collaboration. The platform employs predictive search and machine learning to deliver accurate results, even without exact keyword matches. Secure single sign-on and integration with systems like Microsoft SharePoint ensure seamless and protected access. Data classification and metadata tagging maintain data accuracy across diverse sources. Visualizations help users make sense of large result sets, and mobile accessibility enables work from anywhere. Overall, the platform empowers legal teams to improve client service, manage knowledge efficiently, and accelerate case strategies.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Appinium
Confluence
Discourse
Higher Logic Vanilla
KnowledgeOwl
MadCap Flare
Microsoft 365
Microsoft Azure
Microsoft Teams
MindTouch
Moodle
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP HANA
SAP SuccessFactors
ServiceNow
Vidyard
Vimeo
Wistia

Integrations

Salesforce
Appinium
Confluence
Discourse
Higher Logic Vanilla
KnowledgeOwl
MadCap Flare
Microsoft 365
Microsoft Azure
Microsoft Teams
MindTouch
Moodle
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP HANA
SAP SuccessFactors
ServiceNow
Vidyard
Vimeo
Wistia

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/legal-knowledge-management

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Alternatives

OpenText eDOCS Reviews

OpenText eDOCS

OpenText