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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OpenText Content Aviator is an innovative AI-driven solution that transforms the way businesses handle and engage with their enterprise content. Leveraging the capabilities of generative AI and Large Language Models, this platform enables users to interact with extensive unstructured data, including documents, emails, and reports, through natural language inquiries. Rather than sifting through files manually, users can pose questions in simple language and obtain accurate, context-sensitive answers, streamlining the content discovery process. This technology significantly boosts productivity and enhances decision-making by quickly identifying pertinent information, summarizing lengthy texts, and delivering actionable insights across an organization’s content landscape. Moreover, Content Aviator integrates effortlessly with OpenText's existing content management systems, operating within secure and compliant environments to safeguard sensitive data. By fostering a more intuitive interaction with content, this solution empowers organizations to harness their information effectively.

Description

OpenText Service Management Aviator serves as a reliable, context-aware AI solution tailored for IT service management (ITSM) and enterprise service management (ESM), built upon an organization’s unique knowledge, policies, procedures, and documentation. By enabling employees to find answers more swiftly, it enhances service desk efficiency and expands service operations while ensuring adherence to governance and AI sovereignty. With AI-powered self-service capabilities, users can easily address how-to inquiries, submit service requests, and engage in guided automation across various departments, including IT and HR. Service desk agents benefit from a wealth of contextual information linked to incoming tickets, featuring AI-generated summaries and proposed solutions. Moreover, Aviator can convert resolved tickets into comprehensive knowledge articles complete with summaries, tags, and categorization, which aids organizations in broadening their self-service resources. It also excels in intelligent ticket routing, provides solution recommendations, facilitates autonomous fulfillment, and promotes the creation of new knowledge, ultimately fostering a more efficient and informed workplace environment. This holistic approach not only streamlines processes but also empowers employees to leverage AI-driven resources effectively.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

OpenText Aviator No 
OpenText Aviator Platform No 
OpenText Aviator Studio No 
OpenText Content Management (Extended ECM) Yes 
OpenText Core Content Management Yes 
OpenText DevOps Aviator No 
OpenText Documentum Yes 
OpenText Experience Aviator No 

Integrations

OpenText Aviator Yes 
OpenText Aviator Platform Yes 
OpenText Aviator Studio Yes 
OpenText Content Management (Extended ECM) No 
OpenText Core Content Management No 
OpenText DevOps Aviator Yes 
OpenText Documentum No 
OpenText Experience Aviator Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/solutions/content-aviator

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/aviator-ai/service-management-aviator

Product Features

Product Features

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

Alternatives

Alternatives

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